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Thread: Files under 20 or so kb show up as not scanned "0 files scanned"

  1. #1
    Cyber 14 Guest

    Default Files under 20 or so kb show up as not scanned "0 files scanned"

    Hi all,


    Just a re-report of a variation on an old glitch with ZoneAlarm AV. When a file under roughly 20 kb is scanned, the scan works, but the "files scanned" ticker shows 0 files scanned, or in the case of multiple files of different sizes, only shown are those above 20 kb in size. Does it scan these smaller files so fast that the ticker doesn't have time to register them? Is it actually scanning them?

    This problem was posted earlier last year, but the problem then was with files under, I believe, 10 MB. It was slated to be fixed and as far as I can tell it has been, except for this new threshold.

    Just thought I'd bring it to your attention.

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: Files under 20 or so kb show up as not scanned "0 files scanned"

    No ZA staff monitoring, all users. Better to report to support. Link in my signature. Be sure to be on lastest version 9.1.507.000.

    Tried to scan a folder with 20 small files and works fine here!

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Cyber 14 Guest

    Default Re: Files under 20 or so kb show up as not scanned "0 files scanned"

    Oops, I'm on version 9.1.008.000.

    How does one update to the latest version? Is there a way for ZL to do it through the security suite? I know how to update individual features such as the AV, but not the entire package.

    Thanks.

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,463

    Smile Re: Files under 20 or so kb show up as not scanned "0 files scanned"

    Quote Originally Posted by Cyber 14 View Post
    Oops, I'm on version 9.1.008.000.

    How does one update to the latest version? Is there a way for ZL to do it through the security suite? I know how to update individual features such as the AV, but not the entire package.

    Thanks.
    1.) Just set you software to automatically update and when ZA is ready to update your copy you will get an automated notification.

    Click Overview/ Preference and Select "Automaticly"

    We slowly update the user base so you may not get an update right away even though some other users have.

    Just be patient and you will get your update when we turn it on for your product and version your running.


    2.) on the same page on the far right..
    click on "Check for Updates"

    3.) Click here: ZoneAlarm Internet Security Suite updates
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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