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Thread: Latest ZA Security Suite update problems

  1. #1
    yetloh Guest

    Default Latest ZA Security Suite update problems

    Since installing the latest update last week, my PC (Windows XP) has taken very much longer to boot up. Also, OE Express can take several minutes to load and will often fail to load and need to be restarted. Any ideas as to a solution would be greatly appreciated.

    Jim

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Latest ZA Security Suite update problems

    Hi!
    you give very generic indication of the problem and little details of the ZA used.

    Please find below the complete procedure to clean your installation of ZA, clean your system from malware, review and clean your registry and PC and reinstall ZA. Follow ALL steps and your system should work normally.

    Please note that the instruction below are useless if your system is not fully updated XP SP3 + ALL patches.

    Cheers,
    Fax

    Three possible solutions depending of the extent of corruption.

    A. Easy
    a) Backup your settings (if needed). ZA Overview --> Preferences
    b) Reset the ZA settings
    c) Restore the settings (warning: you could re-introduce the corruption)

    B. Removal
    a) Backup your settings (if needed). ZA Overview --> Preferences
    b) Remove the ZA with the ZA removal tool
    c) Reinstall ZA
    d) Restore the settings (warning: you could re-introduce the corruption)


    If the avove fails proceed to a full cleaning of the system and registry, including the removal of potentially conflicting tools.

    C) Full removal and check
    First remove ZASS with the ZA removal tool (download on desktop and run as administrator):
    http://download.zonealarm.com/bin/fr...cpes_clean.exe

    Double check that all ZA related files/folders are gone:
    1.) Restart your computer
    2.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    3.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    4.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    5.) Double Click the Program Files Folder
    6.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs ->
    ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    7.) Close this window
    8.) Click Start, My Computer
    9.) Double Click the C:
    10.) Double Click the Windows Folder (It may also be WinNT)
    11.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    12.) Double Click the System32 Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    14.) Clear your Temp Directory per the instructions below.
    - Go to Start -> Run
    - Type %temp% and click OK
    - Select all of these files and delete them
    15.) Clear the Prefetch folder per the instructions below.
    - Go to Start -> Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    16.) Empty your recycle bin.
    17.) Restart the computer.

    18.) ZA does not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&D, WinPatrol, AVG, Avast free, NOD, Kaspersky, Comodo, Rising, PC Doctor, windows defender, Microsoft Security Essential and many others. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZA is working as it should.

    19.) Double check you have really removed all other security tools by running this utility
    http://www.appremover.com/

    20.) Check the system for malware. Check with MBAM and SuperAntispyware. See links here:
    http://forums.zonealarm.com/showthread.php?t=70448

    21). Clean your system and registry with ccleaner.com
    http://www.ccleaner.com/download/bui...wnloading-slim

    22). Re-download the latest ZASS installer
    www.zonealarm.com/zasuitedownload

    23). Install with default settings do NOT alter them. After re-boot go to ZA antivirus/antispyware and 'Update Now' and do not restore any previous ZA settings.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    yetloh Guest

    Default Re: Latest ZA Security Suite update problems

    Thanks Fax, I will try that.

    Jim

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Latest ZA Security Suite update problems

    Post back with your progress report!

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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