My system is WindowsXP with latest updates; IE8. When I attempt to download printer driver updates from H-P, I get error message: "IE unable to display this WebPage". Additional info says that there is no problem with HTTP connection. However, there is an unsuccessful connection over FTP. I'm uncertain what this means, whether my Zone Alarm is blocking something, or where the problem lies. I contacted H-P and received a response that this is a problem with Internet Explorer, which doesn't make any sense at all. Is there a solution or correction in my ZA settings that will fix this problem?