Results 1 to 2 of 2

Thread: not looking good on XP Smart Protection

  1. #1
    benedict Guest

    Default not looking good on XP Smart Protection

    Has any of you guys encountered the malware XP Smart Protection before? It's a fake antivirus program that scams you into giving your Credit Card number and possibly installing keylogger on firefox (i just received a warning regarding this). Apparently one of our computers caught it and I'm deep scanning it right now and it's at 85% with no detection. any thoughts on this? I'm just a bit worried because it does not usually take this long for ZA to detect something...

    (whoops i posted on the wrong thread... admin, how do u transfer this to the malware thead? thanx XD)
    Last edited by benedict; April 16th, 2010 at 05:45 PM. Reason: wrong thread

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,463

    Default Re: not looking good on XP Smart Protection

    Malware Clean-up Guidance
    NOTE: the steps below works only if you are on the latest versions of ZA (version 9.1.507 onwards). If you are not, please update.
    Try to perform a full Antivirus/Antispyware scan but in SAFE MODE WITH NETWORKING.

    1. Set ZA Antivirus/antispyware to "Super Scan" under the advanced options of the ZA antivirus/antispyware tab (scan modes);
    2. Reboot in SAFE MODE WITH NETWORKING;
    3. Manual run ZA (ZA firewall will be OFF but Antivirus/Antispyware will be functional);
    4. Run a full ZA AV/AS scan;
    5. Reboot in Normal Mode
    6. Set ZA Antivirus/Antispyware back to default Quick scan

    How to start in SAFE MODE WITH NETWORKING

    If the above fails try to clean your system with:

    A. Download update and scan with Free version of MBAM <== Click here
    WARNING: Some malware will block the download of this software, rename the installer to a random name before saving and running (you can change the .exe into a .com)
    B. Use the superantispyware online cleaning tool --> Here or download, update and scan with superantispyware FREE
    WARNING: Some malware will block the download of this software, rename the installer to a random name before saving and running.

    Still Problems? Try the bootable CD fromDrWeb

    For a final check that your PC is clean run Hitman Pro cloud scanning (the scanner is free not the cleaning)

    if ALL the above fails please post your Hijackthis log to Bleepingcomputer or SpywareHammer

    Once you have cleaned the system please remember to purge the windows system restore points. You may be reinfected otherwise.
    - Disable system restore (How to disable windows
    SYSTEM RESTORE);
    - Reboot the PC
    - Re-ensable system restore
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Smart Defense Advisor marked Expired! - Subscription still good.
    By sagecraft in forum ZoneAlarm Installation
    Replies: 0
    Last Post: March 4th, 2009, 07:51 PM
  2. Smart Defense Expired
    By rexjim in forum ZoneAlarm Anti-virus & Anti-spyware
    Replies: 1
    Last Post: December 6th, 2008, 11:38 PM
  3. Smart Defense Advisor
    By dogdog in forum Common Program Settings
    Replies: 14
    Last Post: September 20th, 2008, 02:38 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •