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Thread: Malware elimination

  1. #1
    chuck1701 Guest

    Unhappy Malware elimination

    I have a re-occuring malware issue. I've tried to eliminate FRAUD.SYSGUARD several times and it keeps returning. How can I get rid of it and keep it from returning?
    Last edited by GeorgeV; April 17th, 2010 at 09:21 AM.

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,467

    Default Re: Malware elimination

    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country, without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..

    What type and Version of Windows?
    What Type and Version of Zone Alarm?

    Malware Clean-up Guidance
    NOTE: the steps below works only if you are on the latest versions of ZA (version 9.1.507 onwards). If you are not, please update.
    Try to perform a full Antivirus/Antispyware scan but in SAFE MODE WITH NETWORKING.

    1. Set ZA Antivirus/antispyware to "Super Scan" under the advanced options of the ZA antivirus/antispyware tab (scan modes);
    2. Reboot in SAFE MODE WITH NETWORKING;
    3. Manual run ZA (ZA firewall will be OFF but Antivirus/Antispyware will be functional);
    4. Run a full ZA AV/AS scan;
    5. Reboot in Normal Mode
    6. Set ZA Antivirus/Antispyware back to default Quick scan

    How to start in SAFE MODE WITH NETWORKING

    If the above fails try to clean your system with:

    A. Download update and scan with MBAM
    WARNING: Some malware will block the download of this software, rename the installer to a random name before saving and running (you can change the .exe into a .com)
    B. Use the superantispyware online cleaning tool --> Here or download, update and scan with superantispyware FREE
    WARNING: Some malware will block the download of this software, rename the installer to a random name before saving and running.

    Still Problems? Try the bootable CD fromDrWeb

    For a final check that your PC is clean run Hitman Pro cloud scanning (the scanner is free not the cleaning)

    if ALL the above fails please post your Hijackthis log to Bleepingcomputer or SpywareHammer

    Once you have cleaned the system please remember to purge the windows system restore points. You may be reinfected otherwise.
    - Disable system restore (How to disable windows SYSTEM RESTORE);
    - Reboot the PC
    - Re-ensable system restore
    GeorgeV
    ZoneAlarm® Extreme Security


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