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Thread: after updated to ZoneAlarm 9.1, ZoneAlarm does not work again.

  1. #1
    anfu Guest

    Question after updated to ZoneAlarm 9.1, ZoneAlarm does not work again.

    Hello, everyone,

    Recently I updated ZoneAlarm. I was asked to first uninstall the old version, then reinstall ZoneAlarm update. After I did all the things, I found I could not open ZoneAlarm panel anymore. And Anti-virus became grey. Could anyone tell how to solve the problem?

    Thanks in advance!

    Anfu

    PS.

    My computer operating system: XP pro SP3
    Old version: Zone Alarm 70_483_000_en
    Last edited by anfu; April 18th, 2010 at 11:52 PM.

  2. #2
    Join Date
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    Default Re: after updated to ZoneAlarm 9.1, ZoneAlarm does not work again.

    Quote Originally Posted by anfu View Post
    Hello, everyone,

    Recently I updated ZoneAlarm. I was asked to first uninstall the old version, then reinstall ZoneAlarm update. After I did all the things, I found I could not open ZoneAlarm panel anymore. And Anti-virus became grey. Could anyone tell how to solve the problem?

    Thanks in advance!

    Anfu

    PS.

    My computer operating system: XP pro SP3
    Old version: Zone Alarm 70_483_000_en

    your ZoneAlarm product Type (Free,Pro,AV, Suite,Extreme) and ZA version number that you were trying to install (7.0,8.0,9.0,9.1),

    Brand of Computer and CPU, is it a DeskTop or Laptop,

    List any other Security Programs installed These could be conflicting with ZA or Blocking the install of ZA.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
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