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Thread: subscription renewal not show on ZA screen

  1. #1
    johnherring Guest

    Default subscription renewal not show on ZA screen

    Subscription renewed March 25, and charged to my credit card that day. The email that announced it said no further action necessary. However, the days remaining kept going donw.

    By chat, I was told that I had to upgrade to 91 507. Good idea, so I did. Days kept going down.

    By another chat, I was told that I had to remove ZA and install again, by a rather complicated process. Is this true, or am I being given work to do for the fun of it?

    Perhaps I should ask the question more positively: What do I do to get my subscription to show? I am down to 5 days now.

    I have XP fully updated, lots of memory. Zone Alarm works, so do not go in the wrong direction in trying to help me. It is just that the subscription is about to expire even though I did renew.

    Thank you for your help.

    John

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,288

    Default Re: subscription renewal not show on ZA screen

    Hi!
    sorry all users here. Its better you contact support about it. Link in my signature.

    Explain the issue to them, I am sure they will be able to help you (or refund if necessary).

    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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