Results 1 to 2 of 2

Thread: subscription renewal not show on ZA screen

  1. #1
    johnherring Guest

    Default subscription renewal not show on ZA screen

    Subscription renewed March 25, and charged to my credit card that day. The email that announced it said no further action necessary. However, the days remaining kept going donw.

    By chat, I was told that I had to upgrade to 91 507. Good idea, so I did. Days kept going down.

    By another chat, I was told that I had to remove ZA and install again, by a rather complicated process. Is this true, or am I being given work to do for the fun of it?

    Perhaps I should ask the question more positively: What do I do to get my subscription to show? I am down to 5 days now.

    I have XP fully updated, lots of memory. Zone Alarm works, so do not go in the wrong direction in trying to help me. It is just that the subscription is about to expire even though I did renew.

    Thank you for your help.


  2. #2
    Join Date
    Nov 2004

    Default Re: subscription renewal not show on ZA screen

    sorry all users here. Its better you contact support about it. Link in my signature.

    Explain the issue to them, I am sure they will be able to help you (or refund if necessary).


    Click here for ZA Support
    Monday-Saturday 24x6 Pacific time
    Closed Sundays and Holidays

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Sneeky ZA subscription renewal
    By thekabuki in forum Off-Topic
    Replies: 2
    Last Post: February 9th, 2010, 07:49 AM
  2. Installation problems after subscription renewal
    By rbullingham in forum ZoneAlarm Installation
    Replies: 3
    Last Post: January 9th, 2009, 01:26 AM
  3. Help With Renewal Of Subscription
    By americanlt in forum ZoneAlarm Anti-virus & Anti-spyware
    Replies: 1
    Last Post: November 17th, 2007, 08:06 PM
  4. Replies: 3
    Last Post: September 6th, 2007, 03:38 AM
  5. Subscription renewal fails
    By bpooley in forum General - Questions that don't fit any other category
    Replies: 0
    Last Post: September 5th, 2007, 11:29 PM


Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts