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Thread: Why is my Junk e-mail filter often disabled without me switching it off?

  1. #1
    ZOONIE2 Guest

    Question Why is my Junk e-mail filter often disabled without me switching it off?

    Why is my Zone Alarm Junk e-mail filter often disabled overnight without me switching it off?
    When I receive my first emails of the day they sit in my INBOX instead of being sent to JUNK folder which of course isn't there any more because of it being disabled!... I go into Zone Alarm to find that it has switched to OFF at some time during the night whilst the computer was switched off.
    I enable it again and all is fine during the day, but often (not every day)... maybe two or three times a week, it switches off again overnight.

  2. #2
    Join Date
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    Default Re: Why is my Junk e-mail filter often disabled without me switching it off?

    This is probably due to ZA database corruption. Try to reset the ZA settings to defaults and do not restore any previous settings.

    This way:

    1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock in the system tray lower right corner
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot

    Please note that ZA does not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&D, WinPatrol, AVG, Avast free, NOD, Kaspersky, Comodo, Rising, PC Doctor, MS Security Essential, AVIRA and many others. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZA is working as it should. Double check you have really removed all other security tools by running this utility http://www.appremover.com/

    Also double check your system is clean from malware:
    Malware Clean-up Guidance

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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