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Thread: Windows 7 ( 64 bit ) freezes on logoff or shutdown

  1. #1
    Merlin1300 Guest

    Cool Windows 7 ( 64 bit ) freezes on logoff or shutdown

    New HP G71-320US. Installed the ZoneAlarm Free 64bit client. Couldn't log off or shutdown after that - Winblows hung at the "Logging Off" screen - with the happy little Win-Aero spinning away forever.
    .
    Went through all the processes in the task manager - killing them one by one - until I found that if I killed ZA Force Field, I could then log off with no problems.
    .
    Now knowing the culprit process, I Googled for ForceField, ZoneAlarm, Windows7 - to make a long story short - I found a post suggesting that OTHER problems with Windows processed had been solved by just disabling the ZoneAlarm Automatic Update process (in ZA preferences).
    .
    Sure enough - with Auto Update disabled in the ZA preferences, logoff and shutdown work fine.
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    Just thought you'd wanna know.
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    Merlin

  2. #2
    garywa Guest

    Default Re: Windows 7 ( 64 bit ) freezes on logoff or shutdown

    Thanks for the information. Since we are all users here, it would be a real help if you reported this issue directly to ZA tech support.

    Here is their link: http://www.zonealarm.com/security/en...al-support.htm

    On that page, you will find a "Live Help" link. That is the best way to contact them.

    Thanks!

  3. #3
    garywa Guest

    Default Re: Windows 7 ( 64 bit ) freezes on logoff or shutdown

    Oops - sorry. I missed that you are using ZA Free and there is no tech support for the free version.

    Please ignore my post above and accept my apologies.

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