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Thread: itunes and zonealarm free firewall

  1. #1
    wetninja Guest

    Default itunes and zonealarm free firewall

    I have the latest version of both these programs, as well as windows 7 as my o/s. Up until I updated itunes to their new and "improved" version I was having no problems with either program. Once I updated I started getting more and more pop-ups from zone wanting to authorize certain itunes features. Whether I allowed or denied these queries my itunes began freezing up.

    I don't know if this is a compatibility issue, or if it is one program or another. But I am hoping that someone has some answers as to what is causing this.

    And yes I am contacting itunes as well to see if it is on their end.

    So I have the last updated version of itunes 9.1.1, and zonealarm free version 9.1.007.002 as well as windows 7 pro.

  2. #2
    wetninja Guest

    Default Re: itunes and zonealarm

    I'm assuming that since there has been 69 views of this post and 0 responses that no one knows of this issue or how to fix it.

    I'm praying that there is someone out there that may have an answer.

  3. #3
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,472

    Default Re: itunes and zonealarm

    Quote Originally Posted by wetninja View Post
    I'm assuming that since there has been 69 views of this post and 0 responses that no one knows of this issue or how to fix it.

    I'm praying that there is someone out there that may have an answer.

    I'm Sorry No User has responded to your inquiry about iTunes, We are all Users Here..

    With a current Valid ZA License key, you may contact ZA Tech Support directly with details of your Computer, Type and version of Windows and Detail the problem your having with iTunes and your Type and version of ZA..

    Click on the Support link in my signature..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4

    Default Re: itunes and zonealarm

    Until this is sorted out you might consider reinstalling the last version of i-tunes that did not have compatibility issues with Zonealarm.

  5. #5
    wetninja Guest

    Default Re: itunes and zonealarm

    Sorry it has taken me awhile to respond back, I have the free version of zonealarm so I don't think I qualify for their tech support. Please correct me if I'm wrong.

    I did uninstall and revert back to a previous version of itunes but my issues became worse. So I did another uninstall and reinstalled the latest version of itunes. It was working great for a short while but now I am right back to where I was before.

    I have also been in contact with itunes and have followed their advice to no avail.

  6. #6
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,472

    Default Re: itunes and zonealarm

    Quote Originally Posted by wetninja View Post
    Sorry it has taken me awhile to respond back, I have the free version of zonealarm so I don't think I qualify for their tech support. Please correct me if I'm wrong.

    I did uninstall and revert back to a previous version of itunes but my issues became worse. So I did another uninstall and reinstalled the latest version of itunes. It was working great for a short while but now I am right back to where I was before.

    I have also been in contact with itunes and have followed their advice to no avail.
    Your are Correct, Access to ZA Tech Support is Not available for FREE to Users of the FREE Basic Version..

    Frequently Asked Question
    I need technical support for the Free ZoneAlarm firewall

    Answer

    The free version of ZoneAlarm does not include technical support via email or live chat.

    You can use the Technical Support Self Help Site, and search our
    Knowledge Base for the solution to your issue.

    Knowledgebase

    There is now also a support forum (ZoneAlarm User Community) where
    you can search for others with similar issues, or post a question if you can't
    find it by searching:

    http://www.zonealarm.com/community/
    Last edited by GeorgeV; May 26th, 2010 at 10:39 AM. Reason: typo
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,472

    Default Re: itunes and zonealarm

    However There is now a New Support Topic Area for ZOne Alarm FREE version..

    http://forum.zonealarm.com/forumdisplay.php?f=86

  8. #8
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,641

    Default Re: itunes and zonealarm

    Hello,

    Since your using Free ZA we have a brand new version that helps a lot with the constant Program permissions pop-ups.


    I would suggest you uninstall your current version first then download the new 9.2 version of free za from:

    http://download.cnet.com/ZoneAlarm-F...=dl&tag=button

    Download.com is our authorized download center for Free ZA.

    Please let us know how it goes.


    Best regards,

    Forum Moderator
    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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