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Thread: Virus update error

  1. #1
    larrywheeler Guest

    Default Virus update error

    When I click the update entry, I get the following error message,
    "The task encountered an error". It is able to check for spyware updates. The virus update worked today on another computer I have.

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,288

    Default Re: Virus update error

    Hi!
    there is no spyware section anymore in latest ZA, its all integrated in one engine. Are you running an old version of ZA?

    If yes, I would suggest you update it to the latest. Uninstall the old version before proceeding to update with the latest.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    larrywheeler Guest

    Default Re: Virus update error

    My licence doesn't expire for 76 days, how can my program no longer be compatible with the update function. Why should I have to pay for an update now? Do you work for ZoneAlarm?

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,288

    Default Re: Virus update error

    Hello,

    Note that ZA only supports latest version of ZA.

    with a valid license you can update to any new version of the ZA you use. For example, if you have ZA antivirus, you can update, free of charge, to any new version of ZA Antivirus. Please note that the license can only work with the same type of ZA. For example, if you have a license for ZA antivirus you cannot use it for on a new version of, for example, ZA Suite.

    Failure in antivirus updates can depend on many factors:

    - Corruption of ZA settings;
    - Corruption of ZA files;
    - Conflicts with other software installed (especially if of security nature)
    - Malware infections

    If the error is due to a ZA issue this can be fixed by properly troubleshooting the problem with the official ZA support. If it is an issue not related to ZA you should try to get local support to fix your system before troubleshooting with ZA.

    Finally note that ZA staff does not monitor this board. We are all users here helping each other. All licensed users can contact, free of charge, the official ZA technical support at the link in my signature. They are closed on weekends.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    BlockTheBadGuys Guest

    Default Re: Virus update error

    Sometimes an "easy" fix to repeated antivirus update errors is to do a "clean uninstall" and clean reinstall of whatever version you are using.

    Hope this helps.

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