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Thread: ZoneAlarm antivirus deleted my pst file - how to recover?

  1. #1
    simonattilahun Guest

    Default ZoneAlarm antivirus deleted my pst file - how to recover?

    Hi All,

    ZoneAlarm Antivirus detected Packed.Win32.Krap.an virus in my *.pst file (Outlook personal mail folder) 2 days ago. File repair failed, than it prompted me to choose another action. I chosed to delete it but delete failed. Then I chosed delete after reboot, which seem to be "successful".

    I was mistakenly supposing that such a respected software as ZoneAlarm deletes the infected mail and not the whole pst file, which included all my mails.

    Now I just realised that my pst file is gone.

    In the maentime, I just read in this forum that actually ZoneAlarm cannot even identify viruses in the pst files during system scans, so my anger is even bigger. So I ended up in losing all my mail archive and inbox because of a false alarm followed by a fully unprofessional / misleading virus treatment. I admit, I was not careful enough, either.

    Now, I am trying to recover the pst file with some undelete software, including GetDataBack, but when it finds the deleted file, it only shows a 0 byte file (while I am sure that the hard drive was not used yet to write any other data on it, so the data must be somewhere there).

    I would appreciate your feedback with any hints.

    Thanks,

    Attila

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,466

    Default Re: ZoneAlarm antivirus deleted my pst file - how to recover?

    I'm Sorry, we are All users in this User Forum..

    If you have a Valid ZA License Key, Please Contact ZA Tech Support Directly with Details of your Problem, Please include Type and Version of Zone Alarm, Type and version of Windows OS, Laptop or Desktop etc..

    Click the Support link in my Signature..
    Last edited by GeorgeV; May 19th, 2010 at 10:10 AM. Reason: typo
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    simonattilahun Guest

    Default Re: ZoneAlarm antivirus deleted my pst file - how to recover?

    Thanks. of course, I have a purchased legal version, I will contact TechSupport.

    Let's keep our fingers crossed

  4. #4
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,636

    Default Re: ZoneAlarm antivirus deleted my pst file - how to recover?

    Hello

    We are very sorry this has happened. This is a false positive in your PST file.

    Unfortunately support cant help recover the file at all even though ZA was at fault for mis detecting your mail file as a threat.

    We are fixing this issue in the next release so that the PST file is never scanned by AV.

    Again were very sorry this has happened.

    If you did regular backup of your important data you could restore it.

    Or try a system restore if you made frequent restore points.

    Were sorry support probably wont be able to fix your PST file.


    Forum Moderator
    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    simonattilahun Guest

    Default Re: ZoneAlarm antivirus deleted my pst file - how to recover?

    There is no solution recover the file.

    ** snip **
    Last edited by fax; May 19th, 2010 at 11:29 AM. Reason: offtopic

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