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Thread: Uninstall troubles and eventual success -> Manual removal

  1. #1
    xeon Guest

    Default Uninstall troubles and eventual success -> Manual removal

    My Zone Alarm Free (v. 9.1.x) on my Windows 7 machine was sucking up computer resources and my PC was coming to a grinding halt with ZA running. It was pulling lots of CPU for whatever reason, so I thought I'd install the newer version. Over the course of using ZA products I've noted new version sometimes fix slowness issues, loading speed at startup, etc.

    Simple install wouldn't work... created a temp file that sucked up tons of resources and the install exe just sat there. Tried to uninstall using the control panel option and it did the same thing. Temp file eating up resources, exe that sits there. Used the uninstall option in the program group, same thing... temp file sucking up tons of resources and an exe that sits there doing nothing. Tried in safe mode... same thing. Then I downloaded the uninstall utility from Zone Alarm... same thing as before.

    What worked was the manual uninstall I found in the Zone Alarm FAQ. I followed the Vista instructions. As manual uninstalls go, it was fairly easy and standard stuff. Delete program folder, clear some other stuff, delete driver files and registry keys... done. That of course worked and I was able to install the latest (not Beta) build.

    FWIW, it seems to be working and is not sucking up resources like the previous install was. So if your older version isn't upgrading, will not uninstall... hopefully this helps you somehow.
    Last edited by fax; May 26th, 2010 at 08:24 AM. Reason: title

  2. #2
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,636

    Default Re: Uninstall troubles and eventual success -> Manual removal

    Hello Xeon,

    Are you running Win 7 32bit or 64bit?


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  3. #3
    harwood Guest

    Default Re: Uninstall troubles and eventual success -> Manual removal

    Quote Originally Posted by xeon View Post
    What worked was the manual uninstall I found in the Zone Alarm FAQ.
    Can you point me to those instructions, please? Thanks.

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: Uninstall troubles and eventual success -> Manual removal


    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    xeon Guest

    Default Re: Uninstall troubles and eventual success -> Manual removal

    I'm running the 32 bit version of Windows 7 Ultimate and the links above are the ones I was referring to.

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