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Thread: ZA free and BSOD

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  1. #1
    peano Guest

    Default ZA free and BSOD

    This is just FYI in case it is of use to anyone.

    I got a new Dell system, Windows 7 x64. I disabled Windows firewall and downloaded and installed the latest version of ZA Free. I'd been using ZA for years and liked it. I also installed lots of other software and peripherals, so when I started getting blue screen crashes -- three to six in a day -- I had no idea what was causing them.

    After sending a load of system information to some experts on a support forum, and after trying several alternative solutions that didn't work, it was determined that ZA must be the cause of it. So I uninstalled ZA , and no more blue screens.

    I know that many others are using ZA Free successfully with Win 7 x64, and I offer my story only for information and not complaint. If anyone at ZA wants the crash data (zipped into a small rar file), email me and I'll be glad to send it.

  2. #2
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,636

    Default Re: ZA free and BSOD

    Hello,

    While we apprciate the offer of the rar file, the crash data we need to help us determine the problem are different files.

    We need you to reinstall ZA free and then we can give you directions how to collect the logs and data we need that are helpful to us to determine the issue.

    Send me a Private message on the forum if your willing to do this.


    Forum Moderator
    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
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  3. #3
    peano Guest

    Default Re: ZA free and BSOD

    Thanks, but I'd rather not put ZA on this machine again.

    > the crash data we need to help us determine the problem are different files.

    You don't know what files I zipped. How did you determine that you need different ones?

  4. #4
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,636

    Default Re: ZA free and BSOD

    Hello,

    We use a special data collection tool that sets proper debugging levels in our software so that proper logs and dump files are written, then our application uploads all this data to a development server for analysis.

    Thats how we know the data will not be complete enough to meet our needs.

    Thank you for your feedback anyways.

    Forum Moderator
    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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