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Thread: Newest Extreme Security 91.507 does not save settings on reboot.

  1. #1
    inexile Guest

    Default Newest Extreme Security 91.507 does not save settings on reboot.

    I recently updated ZASE from 91.008 to 91.507, after installation and restart I changed several settings I needed: set trusted zone to high, allow incoming udp/tcp port 42910, set anti-virus to alert not fix, and to make an exception for a file. On restart of the computer, these settings were gone, along with remembering several always allow options for programs.

    I tried to ctrl/shift/right click and reset all settings, after wards it continued to do the same thing.

    I then uninstalled ZA, deleted all folders associated to checkpoint, and reinstalled the new version. After all is said and done, it still would not save settings.

    I uninstalled again, removed all folders again, this time I went back to 91.008, the issue was gone. Everything is back to normal again.

    ~snip~.
    Last edited by GeorgeV; May 30th, 2010 at 08:17 AM. Reason: offtopic

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,285

    Default Re: Newest Extreme Security 91.507 does not save settings on reboot.

    Hi!
    sorry ZA staff does not monitor this board, we are all users here. There is little use to post this type of messages here.

    On the contrarty, If you have a valid license, you should report the issue to the ZA technical support at the link in my signature (they are closed on weekends). Its free for licensed users.

    They will help you to troubleshoot the issue or escalate to development for fixing.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Newest Extreme Security 91.507 does not save settings on reboot.

    Quote Originally Posted by inexile View Post
    I recently updated ZASE from 91.008 to 91.507, after installation and restart I changed several settings I needed: set trusted zone to high, allow incoming udp/tcp port 42910, set anti-virus to alert not fix, and to make an exception for a file. On restart of the computer, these settings were gone, along with remembering several always allow options for programs.

    I tried to ctrl/shift/right click and reset all settings, after wards it continued to do the same thing.

    I then uninstalled ZA, deleted all folders associated to checkpoint, and reinstalled the new version. After all is said and done, it still would not save settings.

    I uninstalled again, removed all folders again, this time I went back to 91.008, the issue was gone. Everything is back to normal again.

    ~snip~.


    Summary

    I am having problems with ZoneAlarm, these problems could include:

    - Programs keep asking for access after I grant access, and check the
    remember settings.
    - A program that was working (including internet), suddenly stopped working (was not updated).
    - No matter what I do I cannot get an application to work.
    - There is a red X over the ZoneAlarm system tray icon.
    - The TrueVector service will not start.
    - I just upgraded something and the program is not working correctly.
    - When recommended by Technical Support for other issues.

    Solution

    There may be a problem with your TrueVector service. ZoneAlarm is
    dependent on its TrueVector service to function properly. You may need to
    refresh the files associated with this service, especially after a networking
    change, Windows OS change, or ZoneAlarm update.

    To repair this problem, please follow the steps below. Please note that this

    will remove your program permission settings (so you may want to make
    note of them), but re-establishing them is a simple process.

    1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    inexile Guest

    Default Re: Newest Extreme Security 91.507 does not save settings on reboot.

    Quote Originally Posted by fax
    sorry ZA staff does not monitor this board, we are all users here. There is little use to post this type of messages here.

    On the contrarty, If you have a valid license, you should report the issue to the ZA technical support at the link in my signature (they are closed on weekends). Its free for licensed users.

    They will help you to troubleshoot the issue or escalate to development for fixing.
    I will contact them this week then, thank you.

  5. #5
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,285

    Default Re: Newest Extreme Security 91.507 does not save settings on reboot.

    You're welcome!

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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