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Thread: ZA 92.044.000 Wireless Network Problems

  1. #11
    mjkerr Guest

    Default Re: ZA 92.044.000 Wireless Network Problems

    No
    Outline instructions for me on how and what to check

  2. #12
    Join Date
    Nov 2004
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    17,287

    Default Re: ZA 92.044.000 Wireless Network Problems

    Sorry, this is difficult to troubleshooting remotely. Considering that your system works correctly if connected to the router via cable then the only explanation is that WIFI is either not setup correctly to work with ZA or your system comes with specific software loaded at boot that manage the WIFI. This softwaresupersede Windows WIFI interface and also impair latest ZA in its correct functioning.

    Most of these tools have an option in the settings to let the OS to manage the WIFI instead of them, but I can't really be more specific unless I am in front of the system.

    May be you are more lucky contating the ZA technical support describing the issue and troubleshooting with them directly. You find the link to technical support in my signature.

    Thats all from my side.

    Sorry,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #13
    mjkerr Guest

    Default Re: ZA 92.044.000 Wireless Network Problems

    There is no third party software managing the wireless network
    It is connected through the Intel hardware
    The only software that shows up is on Windows Vista
    The only file I can file that preloads is WLANSVC (PID 1400)
    However if you know the PIDs that should load, list them and I will compare

    edit :
    Ran the Toshiba diagnostic tool and here are the results -
    Description . . . . . . . . . . . : Intel(R) WiFi Link 5100 AGN

    Intel(R) WiFi Link 5100 AGN
    Device ID : PCI\VEN_8086&DEV_4232&SUBSYS_12018086&REV_00\4&338 8DB6&0&00E1
    Status : Enable
    Driver Vender : Intel
    Driver Version : 12.2.0.11
    Driver Date : 11-17-2008
    Last edited by mjkerr; June 4th, 2010 at 05:04 PM.

  4. #14
    mjkerr Guest

    Default [Resolved] ZA 92.044.000 Wireless Network Problems

    It would appear I have now corrected this error
    I have now reset Zone Alarm to load at startup
    I changed the order within msconfig.exe so that Zone Alarm loads AFTER AVG 9.0

    I have performed three shutdown / restarts and each the network is identified with internet access, without any problem
    Last edited by GeorgeV; June 4th, 2010 at 05:38 PM.

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