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Thread: [SOLVED] Outlook 2007: Error code is 0x800ccc90 --> AV software issue

  1. #1
    cwoxford Guest

    Default [SOLVED] Outlook 2007: Error code is 0x800ccc90 --> AV software issue

    I have always used the free firewall until windows 7 came along. Was delighted when new version became avaialble. Installed ZA free 9.2 with no problem, appears to be running ok. Installed norton AV 2010, also appears to be running ok. Problem comes when trying to use outlook 2007. Appears to be working ok when doing a send/receive but then comes up with message, relating to an internal error and suggests checking with isp if it continues. Will not receive emails.Outlook was working ok with Noton IS 2010 previously. any advice would be appreciated.
    Last edited by fax; June 1st, 2010 at 06:09 AM. Reason: Title

  2. #2
    cwoxford Guest

    Default Re: ZA Free 9.2 clashes with outlook 2007

    UPDATE
    Error code is 0x800ccc90. 'The server responded 4 20836'
    Windows 7 fully updated as is office 2007, Norton AV 2010 and zone Alarm free firewall 9.2.044.000.

  3. #3
    Join Date
    Nov 2004
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    Default Re: ZA Free 9.2 clashes with outlook 2007

    Right click the ZA icon near the clock --> Shutdown ZA...
    Now try again. Get the same error? If yes, its not ZA.

    From a quick look on the net it seems something not related to any firewall....

    For example, http://social.technet.microsoft.com/...2-f2a149894d01

    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    cwoxford Guest

    Default Re: Outlook 2007: Error code is 0x800ccc90. 'The server responded 4 20836'

    Thanks for the advice. I have found the problem.Iit was Norton AV 2010. I closed it down and no problem. I remove the version on the pc and installed a spare, same problem. I installed AVG free, no problem. Hopefully norton will update their av soon. I also tested it with office 2010, same problem.

  5. #5
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Outlook 2007: Error code is 0x800ccc90. 'The server responded 4 20836'

    Quote Originally Posted by cwoxford View Post
    Thanks for the advice. I have found the problem.Iit was Norton AV 2010. I closed it down and no problem. I remove the version on the pc and installed a spare, same problem. I installed AVG free, no problem. Hopefully norton will update their av soon. I also tested it with office 2010, same problem.

    Thank you for your Feedback..

    The best way to get Norton AV 2010 fixed is to contacted Symantec and reported the Outlook 2007 problem that you experienced with Norton AV 2010..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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