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Thread: ZAISS doesn't complete update

  1. #1
    ddenby Guest

    Question ZAISS doesn't complete update

    Since the last software update I have been having problem in two areas:

    (1) ZAISS uses up all available resources on my PC during startup and update and

    (2) when the update runs and I open the dialog to monitor the update the dialog goes to 100% but never finishes and won't close (using either the "x" in upper right corner or clicking the "cancel" button... It just seem s to hang.

    This is a P4 PC running XP Home SP3 with 1.5gb memory.

    If the ZA folks are monitoring.. Please advise as to what is the best course of action to resolve.

  2. #2
    Join Date
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    Default Re: ZAISS doesn't complete update

    Quote Originally Posted by ddenby View Post
    If the ZA folks are monitoring.. Please advise as to what is the best course of action to resolve.
    Sorry no ZA staff here but users. I have seen this in the past but only when dealing with slow connections or/and dialup internet. If your connection is slow then you may need to wait for a better day before updating.

    Four main suggestions (if one fails go to the next):

    A. Check for conflicts;
    B. Reset the ZA settings;
    C. Reinstall ZA;
    D. Full removal, cleaning and reinstall

    A. Boot your system selectively. This way:

    1.) Click Start -> Run
    2.) Type MSConfig in the run box and click OK
    3.) Once in MSConfig, click the Startup Tab
    4.) Remove the checks from everything except ZLClient
    5.) Click the Services Tab
    6.) Place a check in "Hide All Microsoft Services"
    7.) Now remove checks from everything other than TrueVector Internet
    Monitor and ForceField (if present), and click OK.
    8.) Restart your computer

    How does it work? Still slow or hanging?

    NOTE: You can place your computer back into a normal startup process by
    going back into msconfig and choosing the Normal Startup option on the
    General tab.

    B. Reset the ZA settings
    1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot

    C. Remove ZA and reinstall.
    Remove ZA with the ZA removal tool and install back after you have downloaded a fresh installer.

    D. Full removal, cleaning and reinstall
    First remove ZASS with the ZA removal tool (download on desktop and run as administrator):
    http://download.zonealarm.com/bin/fr...cpes_clean.exe

    Double check that all ZA related files/folders are gone:
    1.) Restart your computer
    2.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    3.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    4.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    5.) Double Click the Program Files Folder
    6.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs ->
    ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    7.) Close this window
    8.) Click Start, My Computer
    9.) Double Click the C:
    10.) Double Click the Windows Folder (It may also be WinNT)
    11.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    12.) Double Click the System32 Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    14.) Clear your Temp Directory per the instructions below.
    - Go to Start -> Run
    - Type %temp% and click OK
    - Select all of these files and delete them
    15.) Clear the Prefetch folder per the instructions below.
    - Go to Start -> Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    16.) Empty your recycle bin.
    17.) Restart the computer.

    18.) ZA does not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&D, WinPatrol, AVG, Avast free, NOD, Kaspersky, Comodo, Rising, PC Doctor, MS Security essential, Avira and many others. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZA is working as it should.

    19.) Double check you have really removed all other security tools by running this utility
    http://www.appremover.com/

    20.) Check the system for malware. Check with MBAM and SuperAntispyware. See links here:
    Malware Clean-up Guidance

    21). Clean your system and registry with ccleaner.com
    http://www.piriform.com/ccleaner/download/slim

    22). Re-download the latest ZASS installer
    www.zonealarm.com/zasuitedownload

    23). Install with default settings do NOT alter them. After re-boot go to ZA antivirus/antispyware and 'Update Now' and do not restore any previous ZA settings.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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