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Thread: Password Depot (ACEBIT). How to report false trojan warning?

  1. #1
    Acebit Guest

    Default Password Depot (ACEBIT). How to report false trojan warning?

    Hello,

    We are a software producer and one of customers informed us that Zone Alarm reports a trojan in one of our software products (Password Depot).

    I did not find any contact info or form on the website, so my question:
    How do we report a false positive to Zone Alarm?

    Thanks & best regards

    Katrin

    for AceBIT GmbH
    Last edited by fax; June 3rd, 2010 at 10:41 AM. Reason: Title

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,902

    Default Re: How to report false trojan warning?

    The Support section of the ZoneAlarm.com web offers several contact methods

    www.zonealarm.com/support

    you can also contact Checkpoint Customer Support for a referal to the proper link.. (Click on Support in my signature)
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,679

    Default Re: How to report false trojan warning?

    Quote Originally Posted by Acebit View Post
    Hello,

    We are a software producer and one of customers informed us that Zone Alarm reports a trojan in one of our software products (Password Depot).

    I did not find any contact info or form on the website, so my question:
    How do we report a false positive to Zone Alarm?

    Thanks & best regards

    Katrin

    for AceBIT GmbH
    Hi!
    running latest password depot and latest ZA AV/AS and don't get any false positives on PD.
    Double check the user is running the latest ZA version 9.1

    Fax
    Last edited by fax; June 3rd, 2010 at 10:43 AM.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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