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Thread: Sonicwall fails to load after Outlook 2010 upgrade

  1. #1
    eickstedt Guest

    Default Sonicwall fails to load after Outlook 2010 upgrade

    I recently upgraded to Microsoft Outlook 2010 64 bit and the SonicWall add-in fails to load on startup of Outlook. In the Outlook Comm add-in manager it is shown as inactive. Checking the box and re-starting does not solve the problem as the box unchecks itself. There must be a way to point ZA to the new mail location without re-installing it. Any ideas out there from people who have the same problem? I am running ZA 9.1.507.

  2. #2
    Join Date
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    Default Re: Sonicwall fails to load after Outlook 2010 upgrade

    Quote Originally Posted by eickstedt View Post
    I recently upgraded to Microsoft Outlook 2010 64 bit and the SonicWall add-in fails to load on startup of Outlook. In the Outlook Comm add-in manager it is shown as inactive. Checking the box and re-starting does not solve the problem as the box unchecks itself. There must be a way to point ZA to the new mail location without re-installing it. Any ideas out there from people who have the same problem? I am running ZA 9.1.507.
    I believe MS Outlook 2010 is still in BETA Test? at least that was what I read on Microsoft Download page on thursday.. The version of SonicWall in ZA 9.1.507.000 may not Support that version of Outlook yet ?

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    Last edited by GeorgeV; June 10th, 2010 at 05:50 AM. Reason: typo
    GeorgeV
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  3. #3
    eickstedt Guest

    Default Re: Sonicwall fails to load after Outlook 2010 upgrade

    No, I am using the final version which has been released to corporate customers. I can't believe ZA has a patch they are holding back until the public release in 9 days. I guess I could contact tech support but then what is the purpose of these forums? It's faster to uninstall and reinstall and lose all my settings I guess.

  4. #4
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    Default Re: Sonicwall fails to load after Outlook 2010 upgrade

    Quote Originally Posted by eickstedt View Post
    I guess I could contact tech support but then what is the purpose of these forums?
    ZA staff does not monitor this board, we are all users here trying to help each other.

    Click here for ZA Support
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  5. #5
    eickstedt Guest

    Default Re: Sonicwall fails to load after Outlook 2010 upgrade

    Update: I uninstalled ZA and reinstalled and the spam filter still fails to work in Outlook 2010 64 bit. The funny thing is that it DID work in the 32-bit beta version.
    Last edited by fax; June 6th, 2010 at 11:30 AM. Reason: offtopic - not helpful

  6. #6
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    Default Re: Sonicwall fails to load after Outlook 2010 upgrade

    Well we have not gotten an answer from Sonicwall yet as far as if they are going to have an upgrade to support Outlook 2010 32 or 64 bit versions.

    As of right now outlook 2010 is not supported and we don't have any eta when Sonicwall will have an update for our users.


    As soon as we have an update we will let you know but it could be sometime.


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  7. #7
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    Default Re: Sonicwall fails to load after Outlook 2010 upgrade

    For your information I have upgraded to Office 2010 and ZA sonicwall add-ins works perfectly fine on outlook 2010. Using windows 7/32bit and ZA Extreme 9.1.603.000. May be its a 64bit issue of your sonicwall got corrupted/unregistered in the system.

    See here: http://forums.zonealarm.com/showpost...02&postcount=3

    Cheers,
    Fax

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