I have been a long time satisfied user of Zone Alarm. However, back in Feb I had to buy a new laptop (Dell Vostro 32-bit) which came with windows 7. I was able to install my previous copy of ZA internet suite v. 9.1.008 successfully. But off and on I have had problems with windows downloads even tho' I had the windows firewall turned off. So I decided to upgrade to the next version which was 9.1.507. It never installed and at the same time it crashed my internet connection. I did a system restore but never could get the previous version of Za (008 to execute. I'm now trying to install the latest version 9.1.603 but after I accept the license agreement it goes away and never comes back. Ditto for 9.1.507. I have run the removal tool, but it never tells me if it has done anything and the one directory that the installation does create is still present. I have chatted with the ZA folks for 2 days now, but can't seem to get into their system today. I'm about ready to give up on ZA after all these years. Can any body help? Thanks in advance!