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Thread: Install on XP locks desktop/not usable

  1. #1
    dclutton Guest

    Default Install on XP locks desktop/not usable

    During the installation of Zone Alarm Extreme Security the was a brief flash of a message which seemed to relate to VSMON.EXE. The desktop locked. All reboots will display the desktop wallpaper and enable the mouse/cursor. But no futher - no program icons, alt/Ctrl/del doesn't work. Pulling plug and rebooting results in the same condition.

  2. #2
    Join Date
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    Default Re: Install on XP locks desktop/not usable

    This is usually caused by a bad install and a lock up of the main ZA driver (vsmon). Try to run the ZA removal tool to remove any left overs. You may need to do it in SAFE MODE. Run the tool as administrator (if on VISTA or windows7)

    Click here for ZA Support
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