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Thread: [SOLVED] ZA installer cannot be validated -> Use zonelabs servers and not zonealarm

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  1. #1
    kritiker Guest

    Default [SOLVED] ZA installer cannot be validated -> Use zonelabs servers and not zonealarm

    After repeated download attempts using both Firefox and IE, repeated attempts to run zaSuiteSetup_91_603_000_en.exe produce the error message "signature of this installer cannot be validated". Attempts to download and run the current trial version, zaSuiteSetup_91_507_000_en.exe produce the same result but attempts to run a long-ago downloaded version of zaSuiteSetup_91_008_000_en.exe (which I am currently running) work just fine. Any suggestions? WinXP Pro SP3. Thanks.
    Last edited by fax; June 21st, 2010 at 06:56 AM.

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: digital signature of this installer cannot be validated

    Tried directly from here: www.zonealarm.com/zasuitedownload/ ?
    ("download now" button)

    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    kritiker Guest

    Default Re: digital signature of this installer cannot be validated

    I tried downloading it from that location and got the same result. The file size is 140,797 KB in all cases so far.

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
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    Default Re: digital signature of this installer cannot be validated

    Hi!
    Do not use any download managers, use Internet Explorer. The correct size is 144.176.128 bytes (infor from properties of the file).
    If you still have problems your OS could be corrupted. Suffered any malware infection in the past? Currently infected? This is tipycal of damaged OSs files or malware infection.

    Try to download the file from another PC and transfer it manually to yours.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    kritiker Guest

    Default Re: digital signature of this installer cannot be validated

    I don't use any download managers (that I know of). Good idea about another computer but I have just finished a live chat with ZoneAlarm Tech Support and they tell me that I need Microsoft Security update KB978601 which "does change the way cab and executable files are validated". I tried that and it didn't help but I have a number of other pending updates which I'll apply before trying again.

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: digital signature of this installer cannot be validated

    Thank you for the follow-up keep us updated to know what was the problem!

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    kritiker Guest

    Default Re: digital signature of this installer cannot be validated

    Quote Originally Posted by fax View Post
    ...The correct size is 144.176.128 bytes...
    Hmm, that's my file size too so it's the same as everyone else's.

    Thanks for double checking the other downloads.

    I have checked for malware as per the directions that fax provides in http://forums.zonealarm.com/showthread.php?t=70448. Nothing appears out of place.

    I just reloaded an Image from Sept 2009, when downloads for zaSuiteSetup_91_008_000_en.exe still worked (hopefully before any malware infections) and the download for zaSuiteSetup_91_603_000_en.exe failed, as before (with the signatue message.). I am applying system updates to see if they help. If not I'll revert back to a clean install image of SP3, do the system updates and see what happesn to the downloads. That should take the prospect of potential malware infectioions out of the picture.

    Once I hear back from ZA Tech Support, I may have to do a repair installation of Windows. Until then, I'll have to be patient, but I will post if I learn anything. Thanks.
    Last edited by kritiker; June 15th, 2010 at 05:39 PM.

  8. #8
    Join Date
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    Default Re: digital signature of this installer cannot be validated

    Quote Originally Posted by kritiker View Post
    Once I hear back from ZA Tech Support, I may have to do a repair installation of Windows. Until then, I'll have to be patient, but I will post if I learn anything. Thanks.
    Safest approach is:

    - Reformat HD
    - Install XP from original disks
    - Turn ON windows firewall
    - Full patch the system via windows update
    - Install latest version of ZA Suite, update ZA antivirus/antiaspyware, allow for full scan.
    - Install all the rest

    The above will ensure that you start from a clean baseline

    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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