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Thread: [SOLVED] ZA installer cannot be validated -> Use zonelabs servers and not zonealarm

  1. #1
    kritiker Guest

    Default [SOLVED] ZA installer cannot be validated -> Use zonelabs servers and not zonealarm

    After repeated download attempts using both Firefox and IE, repeated attempts to run zaSuiteSetup_91_603_000_en.exe produce the error message "signature of this installer cannot be validated". Attempts to download and run the current trial version, zaSuiteSetup_91_507_000_en.exe produce the same result but attempts to run a long-ago downloaded version of zaSuiteSetup_91_008_000_en.exe (which I am currently running) work just fine. Any suggestions? WinXP Pro SP3. Thanks.
    Last edited by fax; June 21st, 2010 at 06:56 AM.

  2. #2
    Join Date
    Nov 2004
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    localhost
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    17,286

    Default Re: digital signature of this installer cannot be validated

    Tried directly from here: www.zonealarm.com/zasuitedownload/ ?
    ("download now" button)

    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    kritiker Guest

    Default Re: digital signature of this installer cannot be validated

    I tried downloading it from that location and got the same result. The file size is 140,797 KB in all cases so far.

  4. #4
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    localhost
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    Default Re: digital signature of this installer cannot be validated

    Hi!
    Do not use any download managers, use Internet Explorer. The correct size is 144.176.128 bytes (infor from properties of the file).
    If you still have problems your OS could be corrupted. Suffered any malware infection in the past? Currently infected? This is tipycal of damaged OSs files or malware infection.

    Try to download the file from another PC and transfer it manually to yours.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    kritiker Guest

    Default Re: digital signature of this installer cannot be validated

    I don't use any download managers (that I know of). Good idea about another computer but I have just finished a live chat with ZoneAlarm Tech Support and they tell me that I need Microsoft Security update KB978601 which "does change the way cab and executable files are validated". I tried that and it didn't help but I have a number of other pending updates which I'll apply before trying again.

  6. #6
    Join Date
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    Default Re: digital signature of this installer cannot be validated

    Thank you for the follow-up keep us updated to know what was the problem!

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    kritiker Guest

    Default Re: digital signature of this installer cannot be validated

    Sadly all my efforts have failed. I have fully updated my Win XP Pro SP3 installation, tried the download and install on a different computer, tried it in Safe Mode, all with the same result. I would conclude that the download file is corrupted at the source. I will try ZoneAlarm Tech Support again.

  8. #8
    Join Date
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    Default Re: digital signature of this installer cannot be validated

    Hi!
    for your information the file at source (ZA servers), is fine and working. Just tried yesterday when you posted the issue.

    We would be flooded by messages if it was otherwise

    If you even tried to download from a different PC then your OS is damaged. A fresh reinstall should fix the problem. Also double check for malware infections following all steps in the standard cleanup procedure (linked provided here).

    I see a similar discussion here.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  9. #9
    kritiker Guest

    Default Re: digital signature of this installer cannot be validated

    Quote Originally Posted by fax View Post
    for your information the file at source (ZA servers), is fine and working. Just tried yesterday when you posted the issue.We would be flooded by messages if it was otherwise
    Sadly I do realize this. Thanks for having checked.
    If you even tried to download from a different PC then your OS is damaged. A fresh reinstall should fix the problem.
    That would imply both OSes are damaged. Do you mean reinstall both OSes?
    Also double check for malware infections following all steps in the standard cleanup procedure (linked provided here).
    I will cetainly do that on both computers.
    I see a similar discussion here.
    Thanks.

  10. #10
    Join Date
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    Default Re: digital signature of this installer cannot be validated

    Quote Originally Posted by kritiker View Post
    Sadly I do realize this. Thanks for having checked.That would imply both OSes are damaged. Do you mean reinstall both OSes?I will cetainly do that on both computers.Thanks.
    I would first try with one. There is no reason why the file should not install. So you have a really weird problem.

    Keep us updated.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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