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Thread: Antivirus deactivates itself on startup

  1. #1
    serpher Guest

    Default Antivirus deactivates itself on startup

    Hi,
    I have this annoying problem with antivirus lately. On system startup it shows that antivirus is deactivated because of system clock has been set forward (clock hasn't been set forward/backward) or antivirus/antispyware updates are disabled (yeah now they are certainly).
    I've tryed to downgrade to lower version. The same.
    I thought that could be triggerd by another OS on my PC - nope.

    Why is that happening? What can I do to fix this?

    Windows XP SP3, ZoneAlarm Security Suite 91.507.000/91.603.000.

    Regards

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Antivirus deactivates itself on startup

    Quote Originally Posted by serpher View Post
    Hi,
    I have this annoying problem with antivirus lately. On system startup it shows that antivirus is deactivated because of system clock has been set forward (clock hasn't been set forward/backward) or antivirus/antispyware updates are disabled (yeah now they are certainly).
    I've tryed to downgrade to lower version. The same.
    I thought that could be triggerd by another OS on my PC - nope.

    Why is that happening? What can I do to fix this?

    Windows XP SP3, ZoneAlarm Security Suite 91.507.000/91.603.000.

    Regards

    your ZA may be corrupted and you may need to reset it. click the link below to See here how to do it:

    ============================================

    ZA has incorparated a new way to Reset DataBase files so users don't need to go into Safe mode.


    To repair this problem, please follow the steps below. Please note that
    this will remove your program permission settings (so you may want to make note of them), but re-establishing them is a simple process.

    1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock in the system tray lower right corner
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot

    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    serpher Guest

    Default Re: Antivirus deactivates itself on startup

    Wow, I didn't know about that reset method.

    BTW, it helped

    Thanks a lot!

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Antivirus deactivates itself on startup

    Your Welcome..

  5. #5
    serpher Guest

    Default Re: Antivirus deactivates itself on startup

    Ok, it helped but for one day!
    Today I have this again... I don't want to restart setting and restore them over and over again. What can trigger this ?

  6. #6
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Antivirus deactivates itself on startup

    Quote Originally Posted by serpher View Post
    Ok, it helped but for one day!
    Today I have this again... I don't want to restart setting and restore them over and over again. What can trigger this ?

    I just check the Live Chat Tech Support Link and they are On-line Now, but usually Off on Weekends..

    Click in the Support link in my signature.

    Let us know what you find out..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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