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Thread: How to restore quarantined dll

  1. #1
    STLMO Guest

    Default How to restore quarantined dll

    I'm a first time poster, a new user of Zone Alarm, and a new member of the forum.

    My Zone Alarm recommended quarantining (or maybe deleting) a DLL, stating that it could take over my computer and do all sorts of bad things. So I followed the recommendation.

    Now I can't open my Adobe Reader program! Apparently that was the DLL removed from serivce. How do I get it back?

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Smile Re: How to restore quarantined dll

    Quote Originally Posted by STLMO View Post
    I'm a first time poster, a new user of Zone Alarm, and a new member of the forum.

    My Zone Alarm recommended quarantining (or maybe deleting) a DLL, stating that it could take over my computer and do all sorts of bad things. So I followed the recommendation.

    Now I can't open my Adobe Reader program! Apparently that was the DLL removed from serivce. How do I get it back?
    Welcome to the Zone Alarm User Forum..

    Click on Anti-Virus/Anti-Spyware on the Left side of Za Menu
    Click on Quarantine tab//
    High-lite the program or file you want to Restore.
    Now look at the bottom of the page.. Click Restore

    Now close the ZA page..
    Good luck..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    STLMO Guest

    Default Re: How to restore quarantined dll

    Thanks for the info. I found the quarantined file -- and more, all listed as Trojans with recommendations to delete them.

    While waiting for your excellent help, I removed both the Adobe Reader and Flash Player programs, restarted, then downloaded them and installed. Those programs are working now.

    Next task -- delete the Trojans and see what happens!

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: How to restore quarantined dll

    Thank you for the feedback..

    Please post back if you continue to have a problem with ZA

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