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Thread: ZA Free Firewall Uninstall, Vista, and No Internet Access

  1. #1
    Beleza Guest

    Angry ZA Free Firewall Uninstall, Vista, and No Internet Access

    My problem: I downloaded the spanking new ZA Free Firewall 9.2 (the one that got the glowing Editor's review) and installed it on my computer. The program instantly froze up both of my browers, FireFox and IE. Also, I noticed in FireFox that the icon that tells you how many bad pages where blocked was in the upper left hand corner instead of in the lower right hand corner. So I uninstalled ZA and now I have absolutely *no* internet access. I can't get on the internet at all. I even tried reinstalling the DSL modem software and I still can't access the internet. Could it be possible that ZA crashed the computer's modem? I don't know what to do next...

    Computer information:
    Windows Vista Home Premium SP2
    ZoneAlarm Free Firewall 9.2
    Dell Inspiron Laptop
    Norton Internet Security

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,471

    Default Re: ZA Free Firewall Uninstall, Vista, and No Internet Access

    Quote Originally Posted by Beleza View Post
    My problem: I downloaded the spanking new ZA Free Firewall 9.2 (the one that got the glowing Editor's review) and installed it on my computer. The program instantly froze up both of my browers, FireFox and IE. Also, I noticed in FireFox that the icon that tells you how many bad pages where blocked was in the upper left hand corner instead of in the lower right hand corner. So I uninstalled ZA and now I have absolutely *no* internet access. I can't get on the internet at all. I even tried reinstalling the DSL modem software and I still can't access the internet. Could it be possible that ZA crashed the computer's modem? I don't know what to do next...

    Computer information:
    Windows Vista Home Premium SP2
    ZoneAlarm Free Firewall 9.2
    Dell Inspiron Laptop
    Norton Internet Security
    Your problem may be with installing too many Firewall programs..

    Both Norton Internet Security and ZA Free Firewall will conflict with each other..

    Just One, Not Two -- Never use two software Firewalls at the same time. Completely uninstall one before installing another.
    --------------------------------------------------------------------------------
    Just One, Not Two -- Never use two anti-virus products at the same time. Completely uninstall one before installing another.
    --------------------------------------------------------
    Last edited by GeorgeV; June 26th, 2010 at 08:06 AM.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,471

    Default Re: ZA Free Firewall Uninstall, Vista, and No Internet Access

    Quote Originally Posted by Beleza View Post
    My problem: I downloaded the spanking new ZA Free Firewall 9.2 (the one that got the glowing Editor's review) and installed it on my computer. The program instantly froze up both of my browsers, FireFox and IE. Also, I noticed in FireFox that the icon that tells you how many bad pages where blocked was in the upper left hand corner instead of in the lower right hand corner. So I uninstalled ZA and now I have absolutely *no* internet access. I can't get on the internet at all. I even tried reinstalling the DSL modem software and I still can't access the internet. Could it be possible that ZA crashed the computer's modem? I don't know what to do next...

    Computer information:
    Windows Vista Home Premium SP2
    ZoneAlarm Free Firewall 9.2
    Dell Inspiron Laptop
    Norton Internet Security

    1.) When you uninstalled Zone Alarm, did you shutdown Zone Alarm First before uninstalling ZA Free? if not, in some cases part of Zone Alarm may still be in the Registry protecting your computer from Hackers..

    a.) Before you Uninstall your current ZA, UNcheck "Load ZA... at startup" (under Overview - Preferences tab)

    b.) Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory

    c.) Now use the new ZoneAlarm Removal Tool: Click her http://download.zonealarm.com/bin/fr...cpes_clean.exe


    2.) Did you make a Hard drive Backup before a Major Upgrade? if yes, Restore from the Backup?

    3.) do you still have Norton Security Installed?
    Last edited by GeorgeV; June 26th, 2010 at 08:05 AM. Reason: typo
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    Beleza Guest

    Default Re: ZA Free Firewall Uninstall, Vista, and No Internet Access

    I did shutdown ZA before the uninstall, but I never reinstalled it because I could never get back on the internet. I have not made any major upgrades on the laptop and I do still have Norton installed.

  5. #5
    Beleza Guest

    Default Re: ZA Free Firewall Uninstall, Vista, and No Internet Access

    I was able to download the ZoneAlarm Removal Tool from the desktop to a USB Flash drive and I loaded it on to the laptop, ran the program, and now it works .

    Thank you, GeorgeV for your help.

  6. #6
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,471

    Default Re: ZA Free Firewall Uninstall, Vista, and No Internet Access

    Your Welcome..

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