Results 1 to 4 of 4

Thread: Computer freezes with ZA installed on same PC as McAfee

  1. #1
    tappitytap Guest

    Default Computer freezes with ZA installed on same PC as McAfee

    An Acer laptop does not allow ZAES ver 9.1.507.000 to properly install. The computer came with McAfee internet security suite. OS is Window 7 64 bit.
    I have to uninstall ZAES through safe mode to get the computer to work again.
    Am reluctant to uninstall McAfee as I don't have the disc with computer. I did turn off McAfee, which made no difference.
    ZAES installs up to the point where a reboot is req'd. The reboot gets past the password stage and then freezes.
    I have had some advice that there can be a conflict between ZAES and Acer eData security management, but this computer does not have this.
    Does anyone have an idea of direction to take please?
    Last edited by Forum-Moderator; June 29th, 2010 at 05:28 PM.

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Computer freezes with ZA install

    Quote Originally Posted by tappitytap View Post
    An Acer laptop does not allow ZAES ver 9.1.507.000 to properly install. The computer came with McAfee internet security suite. OS is Window 7 64 bit.
    I have to uninstall ZAES through safe mode to get the computer to work again.
    Am reluctant to uninstall McAfee as I don't have the disc with computer. I did turn off McAfee, which made no difference.
    ZAES installs up to the point where a reboot is req'd. The reboot gets past the password stage and then freezes.
    I have had some advice that there can be a conflict between ZAES and Acer eData security management, but this computer does not have this.
    Does anyone have an idea of direction to take please?


    Just One, Not Two -- Never use two software Firewalls at the same time. Completely uninstall one before installing another. Use the vendor's uninstall utility or if not available, use the Windows add/remove software tool in the control panel.
    --------------------------------------------------------------------------------
    Just One, Not Two -- Never use two Anti-virus products at the same time. Completely uninstall one before installing another.

    Now Install the new ZA update (clean) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..

    *** NOTICE: Please note that ZAAV, ZASS and ZAXS do not play nice with many overlapping security tools (even if disabled).

    To troubleshoot ZAAV, ZASS/ZAXS issues removethe other Security programs and (if you can't live without the other Security programs - Not Recomended) - Only re-install them once you see that ZA works as it should.

    *** For example, the Following programs may not work well with ZoneAlarm, Kaspersky (KAV) or (KISS),Norton/Symantec, McAfee,AVG, Spysweeper, NOD32, Spyware Doctor, trojan hunter, adware, SpyBotSearch & Destroy, PC tools Threat Fire, any other Anti-virus program, some Anti-spyware programs, Registry Guard or Registry locking tools, etc...
    Last edited by GeorgeV; June 30th, 2010 at 10:16 AM. Reason: Typo
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    tappitytap Guest

    Default Re: Computer freezes with ZA installed on same PC as McAfee

    Did the trick, thank you. You're correct, it didn't like mcAfee

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Computer freezes with ZA installed on same PC as McAfee

    Your Welcome..

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Internet/computer freezes
    By dave_fl in forum General - Questions that don't fit any other category
    Replies: 5
    Last Post: December 17th, 2008, 11:46 AM
  2. my zonealarm freezes my computer
    By yellowjetter in forum ZoneAlarm Installation
    Replies: 1
    Last Post: April 14th, 2008, 01:57 PM
  3. Freezes my computer.
    By shadowayex in forum General - Questions that don't fit any other category
    Replies: 5
    Last Post: March 13th, 2008, 05:51 AM
  4. Computer freezes
    By lazydogmot in forum General - Questions that don't fit any other category
    Replies: 5
    Last Post: February 23rd, 2008, 05:48 PM
  5. computer freezes!!!
    By taekr in forum General - Questions that don't fit any other category
    Replies: 1
    Last Post: October 12th, 2007, 01:28 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •