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Thread: Installed ZA AV 9.1.603.000 now hangs when deleting items from quarantine

  1. #1
    GryphonSDragoon Guest

    Default Installed ZA AV 9.1.603.000 now hangs when deleting items from quarantine

    I installed ZA AV 9.1.603.000 and subsequently attempted to delete items from the quarantine. After all items are deleted, the Quarantine Status dialog "This dialog will close automatically when processing is finished. Please stand by..." won't close. I can't get rid of it by clicking the close button, the cancel button, or even by trying to end the ZoneAlarm process with Task Manager. I can only get rid of it by restarting Windows. (I'm running Vista 64 SP 2, almost fully updated, in 12 GB of memory, on an i7 920 running at 3.9 GHz.)

    I was able to delete items from the quarantine prior to updating to 9.1.603.000 with out any problems.

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: Installed ZA AV 9.1.603.000 now hangs when deleting items from quarantine

    You seem to be posting frequently here issues related to malware infections. If you have frequent errors and hangs you may need a fresh install of the system and start from scratch. Sometime malware can damage core files and settings that makes your system unstable and unreliable.

    Please also note that you can contact, free of charge, the ZA technical support at the link in my signature. They are online 24h a day except weekends.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,636

    Default Re: Installed ZA AV 9.1.603.000 now hangs when deleting items from quarantine

    But note ZA Support does not provide Free virus removal services at all.

    We will not be able to free your system of any viruses or malware that may be plaguing it.


    Forum Moderator
    Click here for ZA Support
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    Closed Sundays and Holidays

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