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Thread: FF download issue

  1. #1
    zone doubt Guest

    Default FF download issue

    I just purchased ZA Forcefield.

    For the past 24 hours every time I try to run the download it fails. The error message reads:
    The ForceField installer failed to download completely.
    Are you still connected to the internet?
    If so, the issue may be on our side. Please, accept our apologies and try again later.

    Have tried the download with Windows firewall disabled but same result. I hope I have not wasted my money again as I've just had a very bad experience with ZA Security Suite which I can't even use.
    Last edited by zone doubt; July 1st, 2010 at 01:43 AM. Reason: spelling

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: FF download issue

    Always trial any software before purchasing it... All ZA products have 30 days trial available.

    You can download forcefield from here:
    http://download.zonealarm.com/bin/fr...seHistory.html

    I would personally recommend to try ZA Extreme. It contains the latest forcefield version and full security features. Remember to remove any other security tool you have installed before installing ZA Extreme

    You find it here:
    http://download.zonealarm.com/bin/fr...seHistory.html

    Finally note that, as licensed user, you can request a refund or talk (free of charge) to the ZA technical support. All links are here:
    http://www.zonealarm.com/security/en...ce-support.htm

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    zone doubt Guest

    Default Re: FF download issue

    I have already dowloaded that first file - ZAFFSetupStub_15_053_049_en - successfully.

    However when that file runs it attempts to download (something - the application?). That is when I get the error message:
    The ForceField installer failed to download completely.
    Are you still connected to the internet?
    If so, the issue may be on our side. Please, accept our apologies and try again later.

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: FF download issue

    Hi!
    check with ZA technical support. Link in my signature.
    They are online 24h day / except weekends.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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