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Thread: zlclient app error 0xc0000005

  1. #1
    gcnas Guest

    Default zlclient app error 0xc0000005

    I've installed the new ZA setup_92_057_000_en.
    Now when I start the PC, I get zlclient app error 0xc0000005, the app failed to initialize properly.

    The icon does not appear in the start tray.
    I have had no problems up to this point, I also use Avast and Threatfire.
    I could not undo the changes and restore to a previous date, To get back to the older version.
    Can anyone advise?

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,466

    Default Re: zlclient app error 0xc0000005

    Quote Originally Posted by gcnas View Post
    I've installed the new ZA setup_92_057_000_en.
    Now when I start the PC, I get zlclient app error 0xc0000005, the app failed to initialize properly.

    The icon does not appear in the start tray.
    I have had no problems up to this point, I also use Avast and Threatfire.
    I could not undo the changes and restore to a previous date, To get back to the older version.
    Can anyone advise?

    Hello,

    Download the following utility to remove all traces of ZA and that should bring your internet back. The utility will reboot your system once and finish uninstalling. I would suggest one more restart after that.



    http://download.zonealarm.com/bin/fr...cpes_clean.exe

    It looks like your Upgrade Install may Have been Corrupted durring Download or install proccess.The Best Fix for this problem is to Uninstall the Corrupte Version.. and download a fresh copy of ZA 9.2 and do a Clean re-install.

    The safest procedure is to :


    1.) Download the Latest installer preferably with IE Browser and (no Download Manager/accelerator like Get-Right, Livewire, Bit-Torrent, uTorrent) and save it to your Hard drive.

    (MultiPlatform, installer will install on Both WinXP SP3 and Vista and Windows7)


    ZoneAlarm free updates

    Now Install the new update (clean) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    gcnas Guest

    Default Re: zlclient app error 0xc0000005

    Many thanks for your suggestions, I still get the same app error, even after 3 uninstalls/installs with and without anti virus running.
    The OS is XP with all updates etc.
    gcnas

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: zlclient app error 0xc0000005

    Hi!

    this can be related to hardware incompatibility or potential software incompatibility. For the latter you can try to boot the system only with ZA and standard services and see if it is caused by third party software:

    1.) Click Start -> Run
    2.) Type MSConfig in the run box and click OK
    3.) Once in MSConfig, click the Startup Tab
    4.) Remove the checks from everything except ZLClient
    5.) Click the Services Tab
    6.) Place a check in "Hide All Microsoft Services"
    7.) Now remove checks from everything other than TrueVector Internet
    Monitor and ForceField (if present), and click OK.
    8.) Restart your computer

    Still problems? Then not sure what to suggest. You find the old ZAfree versions HERE
    Ensure you add the zlclient.exe and vsmon.exe to the exclusion list of your antivirus and behavior blocker.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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