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Thread: [SOLVED] Can't update to latest ZA free --> Incomplete XP SP3 install

  1. #1
    laz123 Guest

    Default [SOLVED] Can't update to latest ZA free --> Incomplete XP SP3 install

    I am running ZA version 8.

    I have downloaded latest ZA version as per pop-up and was about to update to version 92_57 when I got the following error message..

    "This computer is running Windows XP Service Pack 3, but requires an update to the service pack(SP) before you can install ZoneAlarm.

    Click OK to start this SP3 update(KB943232) now.
    After the update you are prompted to restart and then you can install ZoneaAlarm."

    When I press 'YES' to update SP3 I get the following error message:
    "Setup has detected that the Service Pack version of the system is newer than the update you are applying.There is no need to install this update".

    Then I am not able to proceed further to update to the latest version.

    I've tried uninstalling ZA, rebooting then installing latest version but the circle continues.
    Last edited by fax; July 2nd, 2010 at 06:09 AM. Reason: title

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
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    10,461

    Default Re: Can't update to latest ZA free

    Your Windows XP must be Fully Upgraded by Microsoft first, then Install the latest ZA..

    The following Forum Link may explain it better..

    Microsoft Ends Windows XP SP2 Support Now and ALL XP Support Ends April 2014 <=click here

    Please post back here with you progress report..
    Last edited by GeorgeV; June 13th, 2013 at 04:59 AM.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
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  3. #3
    laz123 Guest

    Default Re: Can't update to latest ZA free

    Thanks for your reply. However, I have SP3 installed plus all MS xp updates. So where do I go from here?

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
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    17,284

    Default Re: Can't update to latest ZA free

    Probably your XP SP3 has not fully installed at the time of upgrading.
    Have you tried to installing it using the full installer?

    http://www.microsoft.com/downloads/d...displaylang=en

    After having installed it, run windows update (from IE) to fully patch your system with all that has followed SP3

    Cheers,
    Fax
    Last edited by fax; July 2nd, 2010 at 05:06 AM.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    laz123 Guest

    Default Re: Can't update to latest ZA free

    Yes, you're right.

    I decided to uninstall SP3 and reinstall it. I couldn't find it using add/remove and CCleaner
    Eventhough my system info says I've got SP3, and MS site updates say I have. So I installed it over itself in safemode and when I rebooted I could install ZA 9_2.

    Go figure.

    Thanks for your help.

  6. #6
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,461

    Default Re: Can't update to latest ZA free

    Quote Originally Posted by laz123 View Post
    Yes, you're right.

    So I installed SP3 over itself in safemode and when I rebooted I could install ZA 9_2.

    Go figure.

    Thanks for your help.

    Thank you for your Feedback..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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