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Thread: ZA won't install

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  1. #1
    Zootoo Guest

    Default ZA won't install

    Specs are Vista Home Premium SP2 32 bit
    Intel Core 2 Duo P7350 2GH
    4GB ram
    AGV anti virus free, super antispyware, ad aware frrr, spybot, malewarebytes, spywareblaster, asquared

    Upraded to latest version 92.0.57.000 & going into program control all I got was a blank ZA, like shown here in this post -
    http://forums.zonealarm.com/showthread.php?t=74691

    I uninstalled. used Windows clean up installer, CCleaner & rebooted.
    Downloaded fresh copy & got this error "GLBF6CC.temp has stopped working"
    Event viewer says
    Log Name: Application
    Source: Windows Error Reporting
    Date: 08/07/2010 21:27:34
    Event ID: 1001
    Task Category: None
    Level: Information
    Keywords: Classic
    User: N/A
    Computer: Debbie-Laptop2
    Description:
    Fault bucket 1949184582, type 1
    Event Name: APPCRASH
    Response: http://oca.microsoft.com/resredir.as...ket=1949184582
    Cab Id: 0

    Problem signature:
    P1: GLBF6CC.tmp
    P2: 9.2.57.0
    P3: 3bd86c3f
    P4: vsutil.dll
    P5: 9.2.57.0
    P6: 4c226aa2
    P7: c0000005
    P8: 0003f228
    P9:
    P10:

    Attached files:
    C:\Users\\AppData\Local\Temp\WER4B23.tmp.version.t xt

    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive \Report14b3084a
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-07-08T20:27:34.000Z" />
    <EventRecordID>29574</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Debbie-Laptop2</Computer>
    <Security />
    </System>
    <EventData>
    <Data>1949184582</Data>
    <Data>1</Data>
    <Data>APPCRASH</Data>
    <Data>http://oca.microsoft.com/resredir.aspx?SID=214&amp;iBucketTable=1&amp;iBuck et=1949184582</Data>
    <Data>0</Data>
    <Data>GLBF6CC.tmp</Data>
    <Data>9.2.57.0</Data>
    <Data>3bd86c3f</Data>
    <Data>vsutil.dll</Data>
    <Data>9.2.57.0</Data>
    <Data>4c226aa2</Data>
    <Data>c0000005</Data>
    <Data>0003f228</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    C:\Users\\AppData\Local\Temp\WER4B23.tmp.version.t xt</Data>
    <Data>C:\ProgramData\Microsoft\Windows\WER\ReportA rchive\Report14b3084a</Data>
    </EventData>
    </Event>


    Tried numerous fresh downloads of latest installer, cleaned up in between.
    Even tried msconfig clean install & safe mode!
    I still cannot install ZA, please help......

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Default Re: ZA won't install

    NOTE:
    Iy is very Important that you Do a Clean Uninstall of ZA Free using the new ZoneAlarm Removal Tool,

    Then Shut down all of your 3rd Pary security Programs until ZA Free is installed and keeping the Default Settings..

    Note 2 : you may even have to Install ZA Free in Safe Mode, if the Following Instructions do not work..
    =============================

    It looks like your Upgrade Install may Have been Corrupted durring Download or install proccess.

    The Best Fix for this problem is to Uninstall the Corrupte Version.. and download a fresh copy of ZA 9.2 and do a Clean re-install.


    The safest procedure is to :


    1.) Download the Latest installer preferably with IE Browser and(no Download Manager/accelerator like Get-Right, Livewire, Bit-Torrent, uTorrent) and save it to your Hard drive.

    (MultiPlatform, installer will install on Both WinXP SP3 and Vista and Windows7)

    NOTE: If you need a Language than English, Click on the (Global Sites) Tab on the Top Right side to Select ZA Propducts in other Languages..

    ZoneAlarm free updates

    Click on the (Global Sites) Tab on the Top Right side to Select ZA Prpducts in other Languages..

    2.) Before you Uninstall your current ZA, UNcheck "Load ZA... at startup" (under Overview - Preferences tab)

    3.) Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory

    4.) Now use the new ZoneAlarm Removal Tool: Click here http://download.zonealarm.com/bin/fr...cpes_clean.exe

    Save to desktop, right click and "run as administrator" This tool will remove all ZoneAlarm products from your system.

    Please just download and run the tool, following the instructions. (you can un-install without net connections)

    5.) Now Install the new update (clean install) and Accept the default Setting, and Choose Trusted Zone, not Internet Zone..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Zootoo Guest

    Default Re: ZA won't install

    Thanks for the reply

    I have done everything as suggested in your reply previously from this post
    http://forums.zonealarm.com/showthread.php?t=74691

    The only thing that didn't work was the
    4.) Now use the new ZoneAlarm Removal Tool: Click here http://download.zonealarm.com/bin/fr...cpes_clean.exe

    This would show up in task manager & then stop before anything came up on screen, hence no program running or instructions.

    I have searched for anything relating to ZA on my PC & nothing comes up??
    Anymore ideas??

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Default Re: ZA won't install

    Quote Originally Posted by Zootoo View Post
    Thanks for the reply

    I have done everything as suggested in your reply previously from this post
    http://forums.zonealarm.com/showthread.php?t=74691

    The only thing that didn't work was the
    4.) Now use the new ZoneAlarm Removal Tool: Click here http://download.zonealarm.com/bin/fr...cpes_clean.exe

    This would show up in task manager & then stop before anything came up on screen, hence no program running or instructions.

    I have searched for anything relating to ZA on my PC & nothing comes up??
    Anymore ideas??

    Try this:

    Frequently Asked Question
    I cannot find or run the ZoneAlarm uninstall program (Vista)


    Solution

    To completely remove ZoneAlarm, or there are remnants of
    ZoneAlarm on my system, If possible, first try to uninstall ZoneAlarm normally from your Start -> Programs -> ZoneAlarm menu. If this fails, or you want to ensure that all ZoneAlarm files were removed from the system properly, continue with the steps below.

    Please make sure that you have the latest version downloaded first:

    ZoneAlarm free updates


    01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, Computer
    06.) Click Tools, Folder Options, View Tab

    NOTE: If you cannot see the menu bar with the Tools menu on it, you have
    to press the Alt-key on the keyboard and the menu bar should then be
    visible.

    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    > ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    14.) Close this window
    15.) Click Start, Computer
    16.) Double Click C:
    17.) Double Click the Windows Folder
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    21.) Locate and delete the following files in the System32 folder if they are
    present:

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - zpeng24.dll


    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -> Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below.

    - Go to Start -> Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    NOTE: If you do not have the Run option on the Start menu, you can press
    and hold the Windows logo key and tap the letter R .

    24.) Remove the necessary registry entries:

    *Important Advisory: Deleting registry entries incorrectly may cause
    serious problems to your operating system, which may necessitate the
    need to reinstall it. Please make sure you are able to perform these
    deletions correctly before you decide to edit the entries. If you are not
    sure, you should seek help from someone who is familiar with editing the
    registry.

    For information about how to edit the registry in Windows, from your
    desktop, click Start -> Run -> and type regedit. Click on Help -> Help
    Topics. Under the Contents tab, click Change Keys and Values (this may
    be found under the How to... section).

    Also, you should always make a backup of the registry before editing it.
    You can find this in the same section of the Help files.


    To remove the needed registry entries, go to Start -> Run and type in
    regedit. Choose OK, and use the folders on the left side of the Registry
    Editor window to navigate to the specified directories below. Note that you
    will remove the entire folder specified (eg. Zone Labs, vsmon, vsdatant):

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant


    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer.
    27.) Try to install the latest version again.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    johngb Guest

    Default Re: ZA won't install

    Zootoo,

    I am using Win7 but am having the same sort of issues failing in the same way - see my post - "Windows 7 professional and ZA free 9.2.57.0"

    Only difference is that I never got the blank screen on a previous install, I've never got that far!

  6. #6
    Zootoo Guest

    Default Re: ZA won't install

    Quote Originally Posted by johngb View Post
    Zootoo,

    I am using Win7 but am having the same sort of issues failing in the same way - see my post - "Windows 7 professional and ZA free 9.2.57.0"

    Only difference is that I never got the blank screen on a previous install, I've never got that far!
    It's a pain isn't!!
    I really like ZA too & would dearly like to find a solution to our problem lol
    I gone through all the solutions given by GeorgeV by the letter & I really don't know what to do next on my laptop.
    I also have ZA on my PC & the update & install worked perfectly on that.
    Last edited by Zootoo; July 8th, 2010 at 03:19 PM.

  7. #7
    Zootoo Guest

    Question Re: ZA won't install

    I'm back, unfortunately with bad news!

    OK, so I did eveyrthing as described in your previous post except for -
    HKey\LocalMachine\System\CurrentControlSet\Service s\vsmon
    This entry was non existent.

    I still cannot install ZA, anymore info I can try or shall I give up the ghost and find another firewall. Which I would hate to do as I know my way around ZA!
    Arggggggg!

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