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Thread: where's the icon going?

  1. #1
    Trevorious Guest

    Unhappy where's the icon going?

    Hope someone can help.

    My daughter uses ZA free (8?) and AVG free and asked me round as she is having problems with her laptop.
    She runs ZA from an icon on the desktop (Vista HP), as her icon on the system tray has disappeared.
    No window opens from clicking the icon, so she has no access to any settings, but an icon then appears on the system tray.
    However, she cannot click on this icon as every time she locates the pointer over the icon, it disappears!
    Has she got something nasty on her machine, or has this happened before and is an easy fix, or does she need a complete re-install of ZA which seems to be the most common answer on the forums.

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: where's the icon going?

    Quote Originally Posted by Trevorious View Post
    Hope someone can help.

    My daughter uses ZA free (8?) and AVG free and asked me round as she is having problems with her laptop.
    She runs ZA from an icon on the desktop (Vista HP), as her icon on the system tray has disappeared.
    No window opens from clicking the icon, so she has no access to any settings, but an icon then appears on the system tray.
    However, she cannot click on this icon as every time she locates the pointer over the icon, it disappears!
    Has she got something nasty on her machine, or has this happened before and is an easy fix, or does she need a complete re-install of ZA which seems to be the most common answer on the forums.
    Welcome to the Zone Alarm User Forum..

    This Forum exist to allow Volunteer experienced Zone Alarm Users to help the Few Users who encounter a problem with ZoneAlarm and need to be guided in the right direction..

    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country, without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..

    ZA Free version 8.0 is very old and not up to date.. the Current ZA Free Basic Firewall is 9.2.057.000.

    I have two Possible Solutions:

    A ZA Database Reset..

    and a Check for Malware set of Instructions..


    ZA has incorparated a new way to Reset DataBase files so users don't need to go into Safe mode.


    To repair this problem, please follow the steps below. Please note that

    this will remove your program permission settings (so you may want to make note of them), but re-establishing them is a simple process.

    1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock in the system tray lower right corner
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot

    Did you updated any software in your computer or installed new software recently?

    or Other Security programs that may be conflicting with Zone Alarm?

    =========================

    Malware Clean-up Guidance
    NOTE: the steps below works only if you are on the latest versions of ZA (version 8.0 or newer). If you are not, please update.

    Try to perform a full Antivirus/Antispyware scan but in SAFE MODE WITH NETWORKING.

    1. Set ZA Antivirus/antispyware to "Super Scan" under the advanced options of the ZA antivirus/antispyware tab (scan modes);
    2. Reboot in SAFE MODE WITH NETWORKING;
    3. Manual run ZA (ZA firewall will be OFF but Antivirus/Antispyware will be functional);
    4. Run a full ZA AV/AS scan;
    5. Reboot in Normal Mode
    6. Set ZA Antivirus/Antispyware back to default Quick scan

    How to start in SAFE MODE WITH NETWORKING

    If the above fails try to clean your system with:

    A. Download update and scan with MBAM
    WARNING: Some malware will block the download of this software, rename the installer to a random name before saving and running (you can change the .exe into a .com)
    B. Use the superantispyware online cleaning tool --> Here or download, update and scan with superantispyware FREE
    WARNING: Some malware will block the download of this software, rename the installer to a random name before saving and running.

    Still Problems? Try the bootable CD fromDrWeb

    For a final check that your PC is clean run Hitman Pro cloud scanning (the scanner is free not the cleaning)

    if ALL the above fails please post your Hijackthis log to Bleepingcomputer or SpywareHammer

    Once you have cleaned the system please remember to purge the windows system restore points. You may be reinfected otherwise.
    - Disable system restore (How to disable windows
    SYSTEM RESTORE);
    - Reboot the PC
    - Re-ensable system restore


    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Trevorious Guest

    Default Re: where's the icon going?

    Thanks GeorgeV.

    As I said it is not my machine but my daughters, and I don't think she could possibly follow all that, so I will tell her to keep off the lappy 'till I can get down to her.
    When I've tried it all I'll re-post with the results.
    That's assuming I can actually right-click on the icon, as I said it disappears as soon as the pointer gets to it, before you can click on it!
    However I will try everything in the order stated by yourself in the hope that something will work, even in safe-mode possibly.
    It may be a week or so before I get back to you with the results, as it is quite a journey to her house. Methinks I shall purloin her machine to work on in my own time, which will also keep her off it!
    Thanks for the info/help.

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Smile Re: where's the icon going?

    Quote Originally Posted by Trevorious View Post
    Thanks GeorgeV.

    As I said it is not my machine but my daughters, and I don't think she could possibly follow all that, so I will tell her to keep off the lappy 'till I can get down to her.
    When I've tried it all I'll re-post with the results.
    That's assuming I can actually right-click on the icon, as I said it disappears as soon as the pointer gets to it, before you can click on it!
    However I will try everything in the order stated by yourself in the hope that something will work, even in safe-mode possibly.
    It may be a week or so before I get back to you with the results, as it is quite a journey to her house. Methinks I shall purloin her machine to work on in my own time, which will also keep her off it!
    Thanks for the info/help.
    Your Welcome..

    Hopefully everything will go well

    If the Computer comes up clean of Malware
    and you want to upgrade to a newer version of ZA Free Basic Firewall.

    The safest procedure is to :


    1.) Download the Latest installer preferably with IE Browser and (no Download Manager/accelerator like Get-Right, Livewire, Bit-Torrent, uTorrent) and save it to your Hard drive.

    (MultiPlatform, installer will install on Both WinXP SP3 and Vista and Windows7)

    NOTE: If you need a Language other than English, Click on the (Global Sites) Tab on the Top Right side to Select ZA Propducts in other Languages..


    ZoneAlarm free updates


    2.) Before you Uninstall your current ZA, UNcheck "Load ZA... at startup" (under Overview - Preferences tab)

    3.) Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory

    4.) Now use the new ZoneAlarm Removal Tool: Click here http://download.zonealarm.com/bin/fr...cpes_clean.exe

    Save to desktop, right click and "run as administrator" This tool will remove all ZoneAlarm products from your system.

    Please just download and run the tool, following the instructions. (you can un-install without net connections)

    5.) Now Install the new update (clean install) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..

    (Note: the Internet Zone setting is Only for connecting to "Hot-Spots" and Hotels/Airports etc.)

    Note2: You can Skip Step 2 & Step 3 if your have trouble accessing Zone Alarm Control Center..

    Good Luck..
    Last edited by GeorgeV; July 10th, 2010 at 08:09 AM. Reason: fix typo
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    Trevorious Guest

    Default Re: where's the icon going?

    Thanks for your help.

  6. #6
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: where's the icon going?

    Your Welcome..

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