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Thread: Windows Gateway - Internet Connection

  1. #1
    FSUnole2k9 Guest

    Question Windows Gateway - Internet Connection

    I apologize in advance if this issue has been covered on here a million times I did research last night on Yahoo, Google, and Bing and didn't find a result that was close or exactly like the one I had.
    ---------------------

    I just recently updated to 9.2.057.000 version of ZoneAlarm and I experienced a new icon in my network connections folder named 'internet connection' and doesn't have any properties at all except to disable the icon from showing on the desktop. When I right click on it the options are to disable/status/rename/properties....If I disable it then my internet won't work at all. Last night I lost connection for about 15 mins and I went and checked and the 'internet connection' from what's called the Internet Gateway couldn't connect. It kept giving me the error message 'connection failed' after about 10 mins it connected and I was able to connect again. Now, my home computer set up is that I'm running cable through a modem which is attached to a router which supplies wireless internet to other computers in the house.
    My question is after much internet browsing and not coming up with an issue that is close to mine(most issues were with the wireless connection or not being able to connect at all) is this something new with Zone Alarm(with the new version) if so will I continue to have problems with it connecting? If it becomes a problem is there a way to use the new version without this option??

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Windows Gateway - Internet Connection

    It looks like your Upgrade Install may Have been Corrupted durring Download or install proccess.

    The Best Fix for this problem is to Uninstall the Corrupte Version.. and download a fresh copy of ZA 9.2 and do a Clean re-install.


    The safest procedure is to :


    1.) Download the Latest installer preferably with IE Browser and (no Download Manager/accelerator like Get-Right, Livewire, Bit-Torrent, uTorrent) and save it to your Hard drive.

    (MultiPlatform, installer will install on Both WinXP SP3 and Vista and Windows7)

    NOTE: If you need a Language other than English, Click on the (Global Sites) Tab on the Top Right side to Select ZA Propducts in other Languages..

    ZoneAlarm free updates


    2.) Before you Uninstall your current ZA, UNcheck "Load ZA... at startup" (under Overview - Preferences tab)

    3.) Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory

    4.) Now use the new ZoneAlarm Removal Tool: Click here http://download.zonealarm.com/bin/fr...cpes_clean.exe

    Save to desktop, right click and "run as administrator" This tool will remove all ZoneAlarm products from your system.

    Please just download and run the tool, following the instructions. (you can un-install without net connections)

    5.) Now Install the new update (clean install) and Accept the default Setting, Auto-Learn Mode and (is Optional) Choose Trusted Zone, not Internet Zone..

    *** NOTICE: Please note that ZAAV, ZASS and ZAXS do not play nice with many overlapping security tools (even if disabled).
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    FSUnole2k9 Guest

    Default Re: Windows Gateway - Internet Connection

    I did as you said with the clean uninstall and removing everything from ZoneAlarm from my computer and performed a re-install and this is what happened::
    I got a box that said this:
    --New Network Found - Type: Private Network Detected(it had an IP address)
    --ZoneAlarm has found a new connection between your computer and the internet or another computer. Please select a security level for this network : Keep in internet zone / allow into trusted zone
    --name this network - New Network
    --And this option with a check box -- automatically configure this network if I add it to the trusted zone.

    I chose trusted zone...and when I click on Start and then network connections the "Internet gateway- internet connection" icon is back on there/still there. My internet works because I'm able to be on this website right now, but I don't want this 'internet connection' icon that's under the Internet Gateway option within my Network Connections option on my start screen to have the ability to stop working or not be able to connect and then I'm not able to get on the internet until it decides to reconnect.

    Is this something with ZoneAlarm - it has to be because I never has this icon before.

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Windows Gateway - Internet Connection

    Try this..

    UNcheck "Load ZA... at startup" (under Overview - Preferences tab)

    Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory..


    If you dtill have the same Network problem and Tray Icon problem, then Zone Alarm is not causing the problem..

    ==============

    If everything works OK without Zone Alarm running, them maybe you have some other Program installed that is Conflickting with Zone Alarm when ZA Free is Running?
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    FSUnole2k9 Guest

    Default Re: Windows Gateway - Internet Connection

    This network connection only showed up when I updated ZoneAlarm and even then after I uninstalled it completely and reinstalled it from scratch.

  6. #6
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Windows Gateway - Internet Connection

    "Is this something with ZoneAlarm - it has to be because I never has this icon before. "

    The Tray Icon display when you are connected to the internet is normal..

    this is bty design
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    FSUnole2k9 Guest

    Default Re: Windows Gateway - Internet Connection

    I know that the internet connection icon where the start up icons go is normal. This is a second internet connection icon that of which is linked to the Internet connection icon that's in my network connections folder. That isn't suppose to be there because it never was before. The only way that it doesn't show up is if I turn off the start up tray icon notification off. Still this one connection in my 'network connection' tab is controlling the internet which is ridiculous.

    Do I need to post screen shots of what I'm talking about?

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