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Thread: Where's The Program Kill Option?

  1. #1
    katiebuglove Guest

    Default Where's The Program Kill Option?

    I just went to kill a program and that option is gone. I only have allow, block and ask.

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,466

    Default Re: Where's The Program Kill Option?

    Quote Originally Posted by katiebuglove View Post
    I just went to kill a program and that option is gone. I only have allow, block and ask.
    It would help use if you at least told us what Type and Version of Zone Alarm your having a problem with..

    This Forum exist to allow Volunteer experienced Zone Alarm Users to help the Few Users who encounter a problem with ZoneAlarm and need to be guided in the right direction..

    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country, without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..

    *** NOTICE:
    Whenever posting here, it is always advisable to list your:Windows OS (XP SP 2-3 / Vista SP1-2 / Windows 7 32-Bit/64-Bit),

    List your ZoneAlarm product Type (Free,Pro,AV, Suite,Extreme) and ZA version number (7.0,8.0,9.0,9.1,9.2),

    List Brand of Computer and CPU, is it a DeskTop or Laptop,

    List any other Security Programs installed.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    katiebuglove Guest

    Default Re: Where's The Program Kill Option?

    ZoneAlarm Security Suite version:9.1.507.000
    TrueVector version:9.1.507.000
    Driver version:9.1.503.000
    Anti-virus engine version:8.0.2.48
    Anti-virus signature DAT file version:1022072384
    AntiSpam version:6.0.0.2383

    Windows XP SP3

    Sony Vaio Desktop

  4. #4
    naivemelody Guest

    Thumbs up Re: Where's The Program Kill Option?

    In all of the paid ZA firewalls: left click on column of "Trust Level" > you will see all the options > Super, Trusted, Restricted, ? Ask, O Kill, -- No Enforcement

    __________________________________________________ _________
    NaiveMelody NYC - 7-11-10 - It Don't Come Easy - Ringo Starr

  5. #5
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,466

    Default Re: Where's The Program Kill Option?

    Quote Originally Posted by naivemelody View Post
    In all of the paid ZA firewalls: left click on column of "Trust Level" > you will see all the options > Super, Trusted, Restricted, ? Ask, O Kill, -- No Enforcement

    __________________________________________________ _________
    NaiveMelody NYC - 7-11-10 - It Don't Come Easy - Ringo Starr
    Thank you naivemelody..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #6
    katiebuglove Guest

    Default Re: Where's The Program Kill Option?

    Thank you, I knew it used to be there. However, when I do left-click on Trust Level, I still only get "Allow, Block, Ask" as options.

  7. #7
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,466

    Default Re: Where's The Program Kill Option?

    Quote Originally Posted by katiebuglove View Post
    Thank you, I knew it used to be there. However, when I do left-click on Trust Level, I still only get "Allow, Block, Ask" as options.

    I'm sorry, but the "Trust Level" column Only exist in the Paid version and does not exist in the ZA Free Basic version..

    "Trust Level" column is located between the "SmartDefense" and "Access" column

    Example Screen shot of ZA Free 9.2

    Last edited by GeorgeV; July 12th, 2010 at 06:37 AM. Reason: fix typo
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  8. #8
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,466

    Default Re: Where's The Program Kill Option?

    Quote Originally Posted by katiebuglove View Post
    Thank you, I knew it used to be there. However, when I do left-click on Trust Level, I still only get "Allow, Block, Ask" as options.
    OK, Since you have ZoneAlarm Security Suite version:9.1.507.000

    And your "Trust Level Column" does not display the full set of Options..

    it looks like you have a Corruted ZA Database..

    Try this..

    To repair this problem, please follow the steps below. Please note that
    this will remove your program permission settings (so you may want to make

    note of them), but re-establishing them is a simple process.

    1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock in the system tray lower right corner
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot

    Did you updated any software in your computer or installed new software recently?

    The new update or the new software may conflict with ZA and cause this issue.

    In this case you should try to update the latest version of ZASS (9.1.603.000) and see if you still are experiencing the problem.

    You can download the latest ZASS installer here:

    http://www.zonealarm.com/zasuitedownload


    Let me know if this fix the problem for you?
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  9. #9
    katiebuglove Guest

    Default Re: Where's The Program Kill Option?

    But I have the paid version and have had this for years.

    ZoneAlarm Security Suite version:9.1.507.000
    TrueVector version:9.1.507.000
    Driver version:9.1.503.000
    Anti-virus engine version:8.0.2.48
    Anti-virus signature DAT file version:1022102592
    AntiSpam version:6.0.0.2383

  10. #10
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,466

    Default Re: Where's The Program Kill Option?

    Looks like you replied before reading my last post..

    it looks like you have a Corruted ZA Database..

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