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Thread: Where's The Program Kill Option?

  1. #11
    katiebuglove Guest

    Default Re: Where's The Program Kill Option?

    Tried the reset first, didn't work. Downloaded the latest version, didn't work.

    <img src="http://www.katiebuglove.com/zaprog.jpg">

  2. #12
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,467

    Default Re: Where's The Program Kill Option?

    Quote Originally Posted by katiebuglove View Post
    Tried the reset first, didn't work. Downloaded the latest version, didn't work.

    <img src="http://www.katiebuglove.com/zaprog.jpg">

    Thank you for your continued feedback..

    As a ZASS User you can Contact the Official Tech Support Live Chat free of charge.. Please Click on the Support link in my Signature..

    Please tell them about your computer Hardware setup, version of windows, Type and version of ZASS and what steps your have preformed to resolved the issue..


    After Looking at your Screenshot, it looks like a bad install? The last suggestion on my Previous post..

    Good Luck.. and Please post back here and let us know what resolved the issue for you?
    Last edited by GeorgeV; July 12th, 2010 at 08:12 AM. Reason: typo
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #13
    katiebuglove Guest

    Default Re: Where's The Program Kill Option?

    Well, I don't know how this happened, but I contacted Support and got a list of about 9 steps to follow. The first was to download all MS updates. There were a couple. But before I started, I opened ZA programs to see what was running. My "Smart Defense" column was gone! I rebooted, checked again, still gone. I began downloading updates (not installing yet), checked ZA programs again and "Trust Level" column was there!

    Thanks for all your help, everybody--appreciate it!

  4. #14
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,467

    Default Re: Where's The Program Kill Option?

    You're welcome.

    Since the matter appears to be resolved, I will close this thread.

    If you need futher Help, you mat "PM" me and I'll open this Thread again, or you may start a new Thread for a different problem..

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