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Thread: [SOLVED] small boxes instead of names --> Reboot the PC

  1. #1
    zonealrm Guest

    Default [SOLVED] small boxes instead of names --> Reboot the PC

    Hello,

    I just installed the latest patch of zonealarm 9.2 and gave my machine a reboot. after the reboot, all my icon names are replaced by small boxes. Please can anyone help!! is this a virus??

    any support is honestly appreciated!!

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,472

    Default Re: small boxes instead of names

    Quote Originally Posted by zonealrm View Post
    Hello,

    I just installed the latest patch of zonealarm 9.2 and gave my machine a reboot. after the reboot, all my icon names are replaced by small boxes. Please can anyone help!! is this a virus??

    any support is honestly appreciated!!
    This sounds like a configuration problem with Windows 7 Ribbon or Bubble feature?

    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country,
    without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..

    *** NOTICE:
    Whenever posting here it is always advisable to list your:Windows OS (XP SP 2-3 / Vista SP1-2 / Windows 7 32-Bit/64-Bit),
    Last edited by GeorgeV; July 14th, 2010 at 04:55 AM. Reason: typo
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    zonealrm Guest

    Default Re: small boxes instead of names

    Hi GeorgeV,

    First of all, thank you for your response. Let me tell you all of the details

    Windows XP SP3.

    Zone Alarm - 92..057 (if that is the latest patch)

    The error is not related to the ribbon, its more to do with the language pack. I think that has been tampered with. All my program names and every single icon name has been changed from proper english to just boxes.

    For example: "Control Panel" has become a series of boxes and so have the rest.

    Is this a virus, because everything was the same before i applied the latest patch.

    Awaiting your response!

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,472

    Default Re: small boxes instead of names

    Quote Originally Posted by zonealrm View Post
    Hi GeorgeV,

    First of all, thank you for your response. Let me tell you all of the details

    Windows XP SP3.

    Zone Alarm - 92..057 (if that is the latest patch)

    The error is not related to the ribbon, its more to do with the language pack. I think that has been tampered with. All my program names and every single icon name has been changed from proper english to just boxes.

    For example: "Control Panel" has become a series of boxes and so have the rest.

    Is this a virus, because everything was the same before i applied the latest patch.

    Awaiting your response!
    Thank you for your Feedback..

    In this case you prpblem with ZA Free on WinXP SP3 my be due to a Corrupted ZA DATABASE or Corrupted Install..

    ZA has incorparated a new way to Reset DataBase files so users don't need to go into Safe mode.


    To repair this problem, please follow the steps below. Please note that

    this will remove your program permission settings (so you may want to make
    note of them), but re-establishing them is a simple process.

    1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock in the system tray lower right corner
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot

    Did you updated any software in your computer or installed new software recently?

    The new update or the new software may conflict with ZA and cause this issue.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    zonealrm Guest

    Default Re: small boxes instead of names

    Hi GeorgeV,

    I did not need to reset my settings, a simple reboot changed all the boxes back to proper English. Now i can see my program names properly. THANK GOD!

    also thank you indeed for your kind help! if this same error randomly returns again, i will sure let you know!

    GOD Bless!!

  6. #6
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,472

    Default Re: [SOLVED] small boxes instead of names --> Reboot the PC

    Your Welcome..

    Thank you for your Feedback..

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