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Thread: Help please - very slow internet

  1. #1
    gertie Guest

    Default Help please - very slow internet

    Hi all
    I am a computer nerd and need help in finding out why my internet browsing has just recently become so slow. I have pasted by ZA settings below

    ZoneAlarm Security Suite version:9.1.507.000
    TrueVector version:9.1.507.000
    Driver version:9.1.503.000
    Anti-virus engine version:8.0.2.48
    Anti-virus signature DAT file version:1022195968
    AntiSpam version:6.0.0.2383
    ZoneAlarm Browser Security 1.5.149.0
    ZoneAlarm ForceField Spyware Scanner 1.5.53.114
    ZoneAlarm ForceField Anti-Phishing Database 1.2.104.0
    ZoneAlarm ForceField Spyware Sites Database 04.080

    I don't know if there have been any recent updates that may have affected my speed.
    HELP ME PLEASE

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Help please - very slow internet

    Quote Originally Posted by gertie View Post
    Hi all
    I am a computer nerd and need help in finding out why my internet browsing has just recently become so slow. I have pasted by ZA settings below

    ZoneAlarm Security Suite version:9.1.507.000
    TrueVector version:9.1.507.000
    Driver version:9.1.503.000
    Anti-virus engine version:8.0.2.48
    Anti-virus signature DAT file version:1022195968
    AntiSpam version:6.0.0.2383
    ZoneAlarm Browser Security 1.5.149.0
    ZoneAlarm ForceField Spyware Scanner 1.5.53.114
    ZoneAlarm ForceField Anti-Phishing Database 1.2.104.0
    ZoneAlarm ForceField Spyware Sites Database 04.080

    I don't know if there have been any recent updates that may have affected my speed.
    HELP ME PLEASE

    Please Update to build 9.3.014.000 ( all kown issues have been Fixed)

    www.zonealarm.com/zasuitedownload/...

    2.) Before you Uninstall your current ZA, UNcheck "Load ZA... at startup" (under Overview - Preferences tab)

    3.) Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory

    4.) Now use the new ZoneAlarm Removal Tool: Click here http://download.zonealarm.com/bin/fr...load/clean.exe

    Save to desktop, right click and "run as administrator" This tool will remove all ZoneAlarm products from your system.

    Please just download and run the tool, following the instructions. (you can un-install without net connections)

    5.) Now Install the new update (clean) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..

    *** NOTICE: Please note that ZAAV, ZASS and ZAXS do not play nice with many overlapping security tools (even if disabled).

    To troubleshoot ZAAV, ZASS/ZAXS issues removethe other Security programs and (if you can't live without the other Security programs - Not Recomended) - Only re-install them once you see that ZA works as it should.

    *** For example, the Following programs may not work well with ZoneAlarm, Kaspersky (KAV) or (KISS),Norton/Symantec, McAfee,AVG, AVAST 5, Spysweeper, NOD32, Spyware Doctor, trojan hunter, adware, SpyBotSearch & Destroy, PC tools Threat Fire, any other Anti-virus program, some Anti-spyware programs, Registry Guard or Registry locking tools, etc...
    Last edited by GeorgeV; June 3rd, 2011 at 03:47 PM. Reason: update
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
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