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Thread: You are probably missing a necessary root certificate.

  1. #1
    trekman1701 Guest

    Default You are probably missing a necessary root certificate.

    I am having a similar issue although my error message is a bit different. It says 'Validation failed for c:\windows\system32\ZoneLabs\vsmon.exe
    You are probably missing a necessary root certificate.

    I am using the latest version of zone alarm free and my operating system is windows 7 home premium 32bit.

  2. #2
    Join Date
    Nov 2004
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    localhost
    Posts
    17,292

    Default Re: You are probably missing a necessary root certificate.

    This is usually due to ZA left overs not cleaned up.

    First you should try with the ZA removal tool. Save it the desktop and run it as adminitrator (right click on it and select "run as administrator".

    http://download.zonealarm.com/bin/fr...cpes_clean.exe

    If the above fails you need to proceed to manually find the files (this applies to windows XP. You may need to adapt it for windows 7:

    ==============
    Windows 2000/XP
    ==============
    01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by using the arrow keys on the keyboard to highlight Safe Mode and press Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, My Computer
    06.) Click Tools, Folder Options, View Tab
    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:
    Note: In the future steps if you do not see any files or folders, please click the "Show Files" link to view them.
    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes
    14.) Close this window
    15.) Click Start, My Computer
    16.) Double Click the C:
    17.) Double Click the Windows Folder (It may say WinNT if you have Windows 2000)
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder, click Delete, and choose Yes
    21.) Right Click the file Vsdatant.sys, click Delete, and choose Yes
    22.) Right Click the file VSUtil.dll, click Delete, and choose Yes
    23.) Right Click the file VSInit.dll, click Delete, and choose Yes
    24.) Restart the computer.
    ==================================================


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