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Thread: Trojan deleted - now no PST file

  1. #1
    chanetsa Guest

    Default Trojan deleted - now no PST file

    Hi.

    I performed a scan on my PC with ZA and found a trojan. Not thinking, I deleted the trojan. Now MS Outlook is unable to find the pst file. I am desperate to recover my email. Do you have any suggestions on how best to go about this?

    Thanks.

  2. #2
    garywa Guest

    Default Re: Trojan deleted - now no PST file

    This has been discussed here a few times before. The prospects are not good if you didn't have a backup of your .pst file and have already deleted it.

    Read here:

    http://forums.zonealarm.com/showthread.php?t=74253

    http://forums.zonealarm.com/showthread.php?t=73949

    http://forums.zonealarm.com/showthread.php?t=73981

    http://forums.zonealarm.com/showthread.php?t=73891

  3. #3
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    Default Re: Trojan deleted - now no PST file

    Quote Originally Posted by chanetsa View Post
    Hi.

    I performed a scan on my PC with ZA and found a trojan. Not thinking, I deleted the trojan. Now MS Outlook is unable to find the pst file. I am desperate to recover my email. Do you have any suggestions on how best to go about this?

    Thanks.
    In addition to User Garywa post..

    Here is a Quote from the Forum Moderator:

    "We have no way to scan the actual email in a outlook pst file at all.

    ZA does not scan email nor proprietary data formats like pst files. We just see it as a big binary file and thats all.

    Probably just happens the structure of your pst looks like a virus to us.

    Best Solution is to add ".PST" to the exception list so it stops coming up as an issue.

    If you treat it with ZA you will loose email. I seen it happen once before and you wont be a happy camper after that because there's no way to get the missing data back."

    ====== End of Quote =======

    NOTE: I have several suggestions that work for me..

    1.) you can add the Outlook .PST file to the Zone Alarm AV Scan exception list..

    2.) regularly "COPY" the entire \Outlook directory to a seperate Partition or preferably an External Hard drive..

    3.) The most labor intensive and Rarely used or needed (BUT Comes in very usefull when needed) is a Current FULL Hard drive Image Backup..
    Last edited by GeorgeV; July 21st, 2010 at 07:23 AM. Reason: typo
    GeorgeV
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