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Thread: Problem with ZA Extreme Security upgrade

  1. #1
    rgee1 Guest

    Default Problem with ZA Extreme Security upgrade

    Hi there, I thought I'd try to get some help here ~SNIP~

    Anyway, here's my problem......
    I've been trying to resolve a problem with the anti-virus in Extreme Security. In the dashboard, it says that there is a problem and provides the "fix it" button. When I click on that, AV goes green, and then back to red with the fix it button once again displayed. In an attempt to fix it, I found that there was an update for Extreme Security available, and tried to install that. It fails, saying that I need to install Microsoft Windows Service Pack 1. I'm on Win 7 and there doesn't seem to be a SP1 for it yet. Elsewhere on the forum, I read about a fix in making sure that compatability mode was not set to Windows Vista, and it's not. I tried running as an Admin as well.

    Now, when I start up the installation, it says it's getting ready to run, and after about 5 minutes, just says that the update was cancelled.

    Any assistance would be appreciated.

    Last edited by GeorgeV; July 21st, 2010 at 07:02 PM. Reason: Disparaging Remarks violate Forum Rules

  2. #2
    Join Date
    Jun 2006
    The 3rd Coast - South Central Texas

    Default Re: Problem with ZA Extreme Security upgrade

    This Forum exist to allow Volunteer experienced Zone Alarm Users to help the Few Users who encounter a problem with ZoneAlarm and need to be guided in the right direction..

    We are ALL Users here in this User Forum, Tech Support and Customer Service do not Monitor this Forum..

    If you have a Current Valid Za License Key, you may Click on the Tech Support Live Chat Link in my Signature and inform them of your Computer Hardware and Software Details and Details of your problem.

    *** NOTICE:
    Whenever posting here- or Contacting ZA Tech Support, it is always advisable to list your:Windows OS (XP SP 2-3 / Vista SP1-2 / Windows 7 32-Bit/64-Bit),

    List your ZoneAlarm product Type (Free,Pro,AV, Suite,Extreme) and ZA version number (7.0,8.0,9.0,9.1,9.2),

    List Brand of Computer and CPU, is it a DeskTop or Laptop,

    List any other Security Programs installed.
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