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Thread: ZA Settings keep being reset

  1. #1
    ronusa_com Guest

    Default ZA Settings keep being reset

    For the past 6 weeks or so; it seems that ZA will every now and then keep resetting all of the settings when I reboot the system. I will then have to manually restore back to the correct settings. This is extremely annoying at times. The previous versions of ZA did not have this bug


    ZoneAlarm Security Suite version:9.1.507.000
    TrueVector version:9.1.507.000
    Driver version:9.1.503.000
    Anti-virus engine version:8.0.2.48
    Anti-virus signature DAT file version:1023087744
    AntiSpam version:6.0.0.2383

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,289

    Default Re: ZA Settings keep being reset

    Hi!
    first of all thank you for taking care of the not allowed signature.

    Unless you suffer from the following issues:

    - You run conflicting software (often other security tools)
    - Your PC tends to hangs/crash often or more lately
    - You are infected by malware
    - You force (either manually or automatically) the shutdown of the system (also called cold shutdown)
    - ZA is not able to save configuration on system directory (C:\windows\)

    you can easily fix the problem by updating to the latest ZASS version. In fact, build 9.1.507.000 is known to keep writing configuration files too often this can increase the chances of corruption of the ZA databases.

    You find the latest ZA version here:
    Where to download latest version of ZoneAlarm

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    ronusa_com Guest

    Default Re: ZA Settings keep being reset

    Thanks for the info. I will download the newest version. Most generally in the past ZA automatically checked for the newest updated version; but I guess recently it did not.

    Quote Originally Posted by fax View Post
    Hi!
    first of all thank you for taking care of the not allowed signature.

    Unless you suffer from the following issues:

    - You run conflicting software (often other security tools)
    - Your PC tends to hangs/crash often or more lately
    - You are infected by malware
    - You force (either manually or automatically) the shutdown of the system (also called cold shutdown)
    - ZA is not able to save configuration on system directory (C:\windows\)

    you can easily fix the problem by updating to the latest ZASS version. In fact, build 9.1.507.000 is known to keep writing configuration files too often this can increase the chances of corruption of the ZA databases.

    You find the latest ZA version here:
    Where to download latest version of ZoneAlarm

    Cheers,
    Fax

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,289

    Default Re: ZA Settings keep being reset

    Hi!
    yes, new versions are sent out to automatic update only if no major issues have been found. This is not yet the case for the latest version that has been uploaded only few days ago. It may take weeks or months before they are sent out to all customers.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    ronusa_com Guest

    Default Re: ZA Settings keep being reset

    I have just downloaded and installed the newest version. Hopefully this will solve the intermittent problem. Thanks for your help!

    Quote Originally Posted by fax View Post
    Hi!
    yes, new versions are sent out to automatic update only if no major issues have been found. This is not yet the case for the latest version that has been uploaded only few days ago. It may take weeks or months before they are sent out to all customers.

    Cheers,
    Fax

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,289

    Default Re: ZA Settings keep being reset

    You're welcome!

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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