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Thread: BSOD after upgrading to ZoneAlarm Extreme Security

  1. #1
    richard zac Guest

    Default BSOD after upgrading to ZoneAlarm Extreme Security

    Hi just wondering if there has been some follow up on this bluescreen issue as I have just purchased a new laptop with windows 7 and have upgraded to Zonealarm extreme security and am getting a similar bluescreen shutdown regularly and my tech guy seems to think it is being caused by zone alarm....can anyone help?!

    thanks very much

    Richard
    Last edited by fax; July 30th, 2010 at 12:29 AM. Reason: Title

  2. #2
    Join Date
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    Default Re: Blue screen everyday after upgrading to ZoneAlarm Extreme Security

    Hi!
    moved to a new thread since you posted on a outdated thread (2009), many versions of ZA Extreme have been released since then.

    First you need to ensure you are on the latest version: ZA Extreme 9.3.014.00. This version has embedded Microsoft bug fixes. If you are not please remove the old version via win7 "uninstall a program". Remove any other tools as detailed below and then install ZA. You may want to run ccleaner before to clean the registry and temp folders

    Secondly you need to ensure you have no other security tools running. ZA Extreme does not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&D, WinPatrol, AVG, Avast free, NOD, Kaspersky, Comodo, Rising, PC Doctor, MS Security Essential, AVIRA and many others. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZA is working as it should. Double check you have really removed all other security tools by running this utility
    http://www.appremover.com/

    Thirdly check you have minimum requirements for running ZA Extreme. ZA Extreme does not support netbooks, or MACs running on emulation and needs 2 GB RAM, 2 GHz or faster processor and 250MB of available hard-disk space.

    Also update your laptop will all patches and updates from windows 7 or the laptop manufacturer.

    Finally the BSOD may not related to ZA at all! The above steps should ensure ZA is not involved in these crashes.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    richard zac Guest

    Default Re: BSOD after upgrading to ZoneAlarm Extreme Security

    Many thanks Fax.......will look into it and let you know

    thanks again

    richard

  4. #4
    Join Date
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    Default Re: BSOD after upgrading to ZoneAlarm Extreme Security

    You're welcome!

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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