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Thread: ZASS 7 (W2K): unable to connect to truvector service

  1. #1
    airwreck Guest

    Default ZASS 7 (W2K): unable to connect to truvector service

    I hope I can find some help here.
    I know I am dealing with an older ZA Security suite Ver 7 but this is under a Win2K system..

    The problem is as the title says but the exact message is
    unable to connect to truvector service cannot configure access rules
    the next error message is
    error processing config file

    Before anyone yells update to XP or Vista the client is not some one who can do that.. what they know is what they know..
    This problem showed up when the machine was infected with malware and some other viruses due to a system problem that shut down the firewall and virus protection.

    I have cleaned out all the problems and the system has no infections..

    I removed every part of ZASS to start a clean install followed the 27 step process for cleaning that I found here. but again the same error shows up..

    I have beenusing ZA for years and never encountered this problem..

    I'm stumped is there any help out there beside reformating the HD and reloading the system.. SIGH something I just hate doing

    Thanks

  2. #2
    Join Date
    Nov 2004
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    localhost
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    Default Re: ZASS 7 (W2K): unable to connect to truvector service

    Hi!

    malware infections can modify low level OS settings that are sometimes impossible to fix without an in-depth analysis of the system. You may need to post your questions to OS related discussion forum or malware experts to track the error.

    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    airwreck Guest

    Default Re: ZASS 7 (W2K): unable to connect to truvector service

    Thanks.. Kind of... GRIN... you have a suggestion as a direction to look???
    I go to Annoyances.com..but the last different issue that I had with a Win system.. they claimed it was malware.. and didn't even want to suggest possible solutions..

    Thanks

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: ZASS 7 (W2K): unable to connect to truvector service

    Sorry... looks like your OS does not allow access to ZA system files.
    This means you should fix the system before anything else.

    May be you could see here, there are a couple of links to expert sites.
    Malware Clean-up Guidance

    This is all I can suggest.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    airwreck Guest

    Default Re: ZASS 7 (W2K): unable to connect to truvector service

    Thanks a Bunch I will give that a try.. I did you a Malware removal tool Emsisoft found a bunch of problems cleaned it it ..So I was hoping it was the end.. SIGH.. NOT.. So I will give your suggestions a try...I really don't want to reformat

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