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Thread: Browser issues

  1. #1
    crystalreef Guest

    Default Browser issues

    Im using Zone Alarm Extreme security on windows 7. Since i updated (today aug 3 2010) i cannot open my browser via ZA i click it nothing happens. Secondly i can no longer download via ZA downloader from the internet (i get the standars firefox downloader). Tbh im not sure if ZA is doing anything browser wise since update. Any help would be appreciated

  2. #2
    crystalreef Guest

    Default Re: Browser issues

    Also with me having ZA EX Security should i not have Forcefield? If so where is it? I see nothing that says forcefield when i launch ZA. Cheers

  3. #3
    Join Date
    Jun 2006
    The 3rd Coast - South Central Texas

    Default Re: Browser issues

    Quote Originally Posted by crystalreef View Post
    Also with me having ZA EX Security should i not have Forcefield? If so where is it? I see nothing that says forcefield when i launch ZA. Cheers
    Welcome to the Zone Alarm User Forum..

    It looks like your Upgrade Install may Have been Corrupted durring Download or install proccess.

    The Best Fix for this problem is to Uninstall the Corrupte Version.. and download a fresh copy of ZA and do a Clean re-install.

    The safest procedure is to :

    1.) Download the Latest installer preferably with IE Browser and (no Download Manager/accelerator like Get-Right, Livewire, Bit-Torrent, uTorrent) and save it to your Hard drive.

    (MultiPlatform, installer will install on Both WinXP SP3 and Vista and Windows7)

    NOTE: If you need a Language other than English, Click on the (Global Sites) Tab on the Top Right side to Select ZA Propducts in other Languages..

    ZoneAlarm Extreme Security updates
    2.) Before you Uninstall your current ZA, UNcheck "Load ZA... at startup" (under Overview - Preferences tab)

    3.) Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory

    4.) Uninstall ZA Extreme using Windows 7 , Control Panel/Uninstaa a program option.

    5.) Now Install the new update (clean Install) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..

    *** NOTICE: Please note that ZAAV, ZASS and ZAXS do not play nice with many overlapping security tools (even if disabled).

    To troubleshoot ZAAV, ZASS/ZAXS issues removethe other Security programs and (if you can't live without the other Security programs - Not Recomended) - Only re-install them once you see that ZA works as it should.

    *** For example, the Following programs may not work well with ZoneAlarm, Kaspersky (KAV) or (KISS),Norton/Symantec, McAfee,AVG,AVAST 5, Spysweeper, NOD32, Spyware Doctor, trojan hunter, adware, SpyBotSearch & Destroy, PC tools Threat Fire, any other Anti-Virus program, some Anti-Spyware programs, Registry Guard or Registry locking tools, etc...
    ZoneAlarm® Extreme Security

    Click here for ZA Support
    Monday-Saturday 24 Hours Pacific Time
    Closed Sundays and Holidays

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