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Thread: Uninstalling Problems

  1. #1
    ter11 Guest

    Default Uninstalling Problems

    Hi all

    I updated to the newest version of ZA free version on my XP home machine yesterday. Subsequently I got problems accessing internet and my lan printer which is why i tried to uninstall ZA again.

    The uninstall-process went through smoothly and the machine restarted. On the freshly restarted desktop there apperated a black dos-window of a programm "cpes_clean_launcher.exe" and a dialogbox asking to click "ok" to again restart the machine.
    When I do restart, the dos-window of "cpes_clean_launcher.exe" and the dialogbox asking for restart keeps reapearing.

    I can use the machine as long as I do not click ok. But a few minutes after restart I loose internet connectivity.


    Help would be greatly appreciated.

  2. #2
    abotoday Guest

    Default Re: Uninstalling Problems

    I had exactly the same problem! (XP, Windows Media Center ed.)

    Cannot remove any of the Zone Alarm files on my PC - even with a strong tool like "eraser"

    cpes_clean_launcher.exe didn't work

    Cannot just override the old Version (7.8) with the new one (9.2) as I supposedly had "no administration rights"

    please help!

  3. #3
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,289

    Default Re: Uninstalling Problems

    Have you tried the manual procedure?
    I cannot find or run the ZoneAlarm uninstall program (XP/2000)

    This should get rid of main ZA files and allows for reinstall.

    For cpes_clean always booting, try to remove it manually in the XP boot list using MSCONFIG.

    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    abotoday Guest

    Default Re: Uninstalling Problems

    Yes, the manual procedure worked ...
    all connectivity problems are gone ...
    zone alarm and check point fully removed!

    @all: ask the Technical Support Live Chat for instructions on this!

  5. #5
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,289

    Default Re: Uninstalling Problems

    Quote Originally Posted by abotoday View Post
    @all: ask the Technical Support Live Chat for instructions on this!
    BTW, as far I know, the ZA technical support (live chat) does not support the free version. They may be doing it on a case by case bases.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #6
    Markus36 Guest

    Default Re: Uninstalling Problems

    "cpes_clean_launcher.exe" showed up on my screen after I uninstalled ZA but not the dialobox. I guessed it was some cleanup prog related to ZA, did nothing and the window closed after a few seconds. When I booted the PC the next time it no longer appeared.

  7. #7
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Uninstalling Problems

    Quote Originally Posted by abotoday View Post
    I had exactly the same problem! (XP, Windows Media Center ed.)

    Cannot remove any of the Zone Alarm files on my PC - even with a strong tool like "eraser"

    cpes_clean_launcher.exe didn't work

    Cannot just override the old Version (7.8) with the new one (9.2) as I supposedly had "no administration rights"

    please help!
    I agree with Guru Fax,

    However, Here is some additional information that may apply in your case..

    "at one time, Checkpoint did NOT officially support use of Zone Alarm on Windows XP Media Center Edition.. partially due to the difference in the NTKERNAL" in WinXP Media Center Edition? Zone Alarm Has no problem with Media Center on Vista or Windows 7..

    Personally, I have two friends with WinXP Media Center Editions that I have helped install Zone Alarm on with different results.. One had no problems with ZASS, and the other never was able to install Zone Alarm on his Computer.. Sigh..
    Last edited by GeorgeV; August 5th, 2010 at 05:58 AM. Reason: typo

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