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Thread: [SOLVED] ZA uninstall trouble

  1. #1
    Hudel Guest

    Default [SOLVED] ZA uninstall trouble

    Hi there

    Since some days, I have 2 problems (of 1 common cause) and I hope you could help me...
    I'm using ZoneAlarm (free firewall) since years and recently, it told me to do an update to version 92.058. I updated it, worked ok but I didn't like the new surface, so I decided to remove it.
    I used the standard uninstall-procedure, but somehow it didn't work properly: since then, at every startup, the cpes_clean_launcher.exe starts and thells me to restart my computer. Much more annoying is that after 10 minutes, I can't surf the Internet anymore! Email works, FTP works, ping works, Skype works, but neither IE nor Firefox are working...
    I also turned off the windows firewall (starts automatically), shut down the McAffee-Antivirus - nothing helps.
    Therefor, I wanted to reinstall Zonealarm, but it told me that I don't have sufficient rights, although I'm Admin - even in the secure mode...
    I don't have any clou what to do - please help me!
    Thanks a lot!
    Toby
    BWT: I use the actual version of Windows XP

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: ZA uninstall trouble

    See here below for removal instructions both automatic or manual if automatic fails.
    http://forums.zonealarm.com/showthread.php?t=74960

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Hudel Guest

    Smile Re: ZA uninstall trouble

    the manual procedure worked perfectly - thank you so much!

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: ZA uninstall trouble

    You're welcome!

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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