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Thread: Firefox scroll keys in numeric keypad issue

  1. #1
    rb2010 Guest

    Default Firefox scroll keys in numeric keypad issue

    ZA Extreme 9.3.014.000 on Win XP / P4 / 2G Ram

    Today I installed the above and found I cannot use the scroll keys on the numeric keypad in Firefox when Anti-Keylogger is enabled. They work with Anti-KeyLogger disabled. IE8 works fine with Anti-Keylogger on or off.

    Has anyone experienced the same issue?

    Online support suggested I reset ZA, which I did but to no avail.

    Thanks

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Default Re: Firefox scroll keys in numeric keypad issue

    Quote Originally Posted by rb2010 View Post
    ZA Extreme 9.3.014.000 on Win XP / P4 / 2G Ram

    Today I installed the above and found I cannot use the scroll keys on the numeric keypad in Firefox when Anti-Keylogger is enabled. They work with Anti-KeyLogger disabled. IE8 works fine with Anti-Keylogger on or off.

    Has anyone experienced the same issue?

    Online support suggested I reset ZA, which I did but to no avail.

    Thanks
    You must Followup with continued Feedback to the Online Tech Support,
    they don't know the reset did not work for you unless you contact them again and let them help you..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    rb2010 Guest

    Default Re: Firefox scroll keys in numeric keypad issue

    I have now informed support that reset did not work. I also supplied them with a log file as they requested.

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Default Re: Firefox scroll keys in numeric keypad issue

    Thank you...

  5. #5
    Join Date
    Aug 2009
    Location
    Texas Gulf Coast
    Posts
    1,654

    Default Re: Firefox scroll keys in numeric keypad issue

    Quote Originally Posted by rb2010 View Post
    ZA Extreme 9.3.014.000 on Win XP / P4 / 2G Ram

    Today I installed the above and found I cannot use the scroll keys on the numeric keypad in Firefox when Anti-Keylogger is enabled. They work with Anti-KeyLogger disabled. IE8 works fine with Anti-Keylogger on or off.

    Has anyone experienced the same issue?

    Online support suggested I reset ZA, which I did but to no avail.

    Thanks
    No issues here with numeric keypad in Firefox when Anti-Keylogger is enabled using standalone ForceField.

    I would suggest to make sure that virtualization is enable.Close Firefox and click Clear virtual data in ForceField.If this doesn't resolve your issue read the following links to troubleshoot.

    At this link :

    http://forums.zonealarm.com/showthread.php?t=74831

    Have no other suggestions to resolve your issue.Followup with support if this this doesn't help you.

    Have a nice Day

    XP SP3
    Firefox/3.6.8
    ZoneAlarm ForceField 1.5.53.49 (standalone)
    ZoneAlarm Security Suite version:9.3.014.000
    TrueVector version:9.3.014.000
    Driver version:9.1.522.000
    Anti-virus engine version:8.0.2.48
    Anti-virus signature DAT file version:1024690496
    AntiSpam version:6.0.0.2383

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