Hi, I had been running ZoneAlarm Extreme Security 9.1 and able to connect to my corporate network via the Juniper Secure Application Manager (SAM) 6.5.
A few weeks ago I upgraded to ZA 9.3 (9.3.014.000, driver version 9.1.522.000).
Once I did this and I connected to the VPN using SAM 6.5, my PC would lock up and I could not even bring up task manager to terminate processes. A hard reboot was required.
I reset the ZA settings completely and the same symptoms persisted.
I uninstalled 9.3 and reinstalled 9.1.507.000 (driver 9.1.503.000) and problems went away.
So simple statement I can make (and request to ZA developers): please fix this issue so that I can upgrade and return to the recommended latest and greatest 9.3 version.
There was literally no change in my OS configuration when observing the lockup in ZA 9.3, downgrading to 9.1, and observing the lockup is gone.
I am running Windows XP Home Edition SP3.